NICOLE HAWKS
Mesa,AZ
Summary
Experienced medical assistant with 15+ years in administrative and clinical roles, seeking transition to Flight Attendant role. Known for strong customer service skills, welcoming attitude, and ability to build positive relationships with passengers. Eager to apply team-oriented approach and commitment to exceptional service in a new industry.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Back Office Medical Assistant
Skin Care Specialist
01.2022 - Current
- Ensured exceptional patient and family interaction by addressing medical care queries.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Resolved conflicts calmly and professionally in demanding settings.
- Resolved escalated calls successfully, delivering positive outcomes for patients and the company.
- Maintained a positive demeanor while engaging with both patients and staff.
Front and Back Office Medical Assistant
Dr. Alfonso Tan MD
01.2016 - 01.2018
- Managed phone lines responsibly to promptly answer inquiries.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Recorded payments and charges to patient accounts.
- Conducted patient interviews to verify and document medical history.
- Preserved sensitive patient information confidentiality by following HIPAA guidelines.
Front and Back Office Medical Assistant
Gilbert Road Family Medicine
01.2002 - 01.2006
- Responded to telephone inquiries by providing office information.
- Recorded patient data including vital signs like blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Processed lab samples for analysis.
- Monitored stock levels to ensure adequate supply of medical supplies.
- Conducted blood draws for various laboratory tests.
- Ensured confidentiality of sensitive patient data in compliance with HIPAA regulations.
Education
Certification of Medical Assistant - undefined
01.2002
High School - undefined
01.2000
Skills
- Customer Service
- Communication skills
- Computer skills
- Conflict resolution
- Payment processing
- Follow-up skills
- Appointment scheduling
- Clinical documentation
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Customer service
- Active listening
- Data entry
- Schedule management
- Sales expertise
- Strong work ethic
- Calm under pressure
- Cleanliness and sanitation
- First aid
- Attention to detail
- Administrative tasks
- Professional appearance
- Verbal and written communication
- Adult AED and CPR
- Teamwork and cooperation
- Stress management
- Multitasking and organization
- Cultural awareness
- Time management
- Clear communication
- Medical intervention
Certification
- CMA - Certified Medical Assistant
- First Aid Certification
- CPR Certification
Additional Information
US Passport
Timeline
Back Office Medical Assistant - Skin Care Specialist
01.2022 - Current
Front and Back Office Medical Assistant - Dr. Alfonso Tan MD
01.2016 - 01.2018
Front and Back Office Medical Assistant - Gilbert Road Family Medicine
01.2002 - 01.2006
Carrington College - Certification of Medical Assistant,
Superior High School - High School,
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