Nicole Hayes
La Grange ,KY
Summary
Proven to excel in fast-paced environments, leveraged teamwork and problem-solving skills at Indiana Department of Child Services to enhance agency objectives and optimize resource utilization. Skilled in effective client communication and crisis intervention, consistently achieved positive outcomes, demonstrating a strong ability to adapt and collaborate.
Overview
15
15
years of professional experience
Work History
FCM
Indiana Department Of Child Services
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strong individual with capable organizational, technical and interpersonal skills.
- Collaborated with team members to identify and accomplish agency objectives.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Created agendas and communication materials for team meetings.
Supervision Officer
Clark County Community Corrections
03.2021 - 04.2022
- Supported staff in signing clients up for Home Incarceration and Daily Reporting by taking 25-30 phone calls and scheduling them into the office.
- Took payments for clients.
- Ordered home incarceration bracelet equipment.
- Kept inventory of all the equipment.
- Kept track of the daily reporting log.
FCM
Indiana Department Of Child Services
02.2014 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strong individual with capable organizational, technical and interpersonal skills.
- Collaborated with team members to identify and accomplish agency objectives.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Created agendas and communication materials for team meetings.
- Managing a large case load of 20-25 children at times.
Home Based Case Manager
Childplace
09.2012 - 02.2014
- Optimized resource allocation by conducting thorough assessments of clients' financial, social, emotional, and medical needs.
- Enhanced client satisfaction through timely follow-ups and consistent communication.
- Implemented effective crisis intervention strategies, mitigating immediate concerns and preventing escalations.
- Ensured compliance with federal regulations governing case management practice within a home-based setting.
- Gathered community resources and coordinated referrals to obtain services.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders.
- Completed administration work and paperwork for over 20 or more clients.
- Prepared all required treatment records and reports.
Child Care Worker
Floyd County Youth Shelter
01.2009 - 01.2011
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Improved behavior by employing positive management strategies.
- Secured indoor and outdoor premises to protect children.
- Recorded behavior, food and medication dispensing information.
- Discussed developments, behavior and concerns with parents or guardians.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN09.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Self-motivated, confident and poised in
Interactions with individuals at all levels - Effective client communication Able to communicate in court appropriately, report writing and case planning
Timeline
FCM
Indiana Department Of Child Services
04.2022 - Current
Supervision Officer
Clark County Community Corrections
03.2021 - 04.2022
FCM
Indiana Department Of Child Services
02.2014 - 03.2021
Home Based Case Manager
Childplace
09.2012 - 02.2014
Child Care Worker
Floyd County Youth Shelter
01.2009 - 01.2011
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
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