Nicole Johnson
Red Lake Falls,MN
Summary
Dynamic and results-oriented professional with a proven track record at Lutheran Social Service of MN, adept in project planning and customer service. Excelled in leadership roles, demonstrating exceptional teamwork, collaboration, and analytical thinking. Achieved significant improvements in service delivery, leveraging clerical support and recordkeeping skills to exceed employer expectations.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA/ HHA
Hillcrest Senior Living
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
DSP
Lutheran Social Service of MN
01.2016 - 05.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Always provided courteous service to customers
- Sought continuing education opportunities to stay current with industry trends
ADULT FOSTER CARE
Lutheran Social Service of MN
12.2020 - 06.2022
- Organized and coordinated monthly meetings with foster families to review the progress of adults in care
- Maintained compliance with state regulations regarding licensing requirements for foster homes
- Created individual service plans for each adult in care that identified goals, objectives, and strategies
- Maintained accurate records of all cases including court documents and reports
- Coordinated transportation arrangements for medical appointments or other activities related to the adult’s placement
- Consulted with parents, social workers and the adults job manager to assess if the adult needed further help and how their progress was coming along in that job
- Maintained case history records and prepared reports
ASSISTANT MANAGER
Subway
01.2019 - 01.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw daily financial transactions and managed cash flow to support profitability
- Provided guidance and support to junior staff members during challenging situations
- Interviewed potential job candidates and made hiring recommendations to general manager
- Organized company merchandise and displays to increase brand awareness and product sales
- Handled employee discipline and termination according to company policies
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
Education
Diploma - Licensed Practical Nurse
Northland Community And Technical College
East Grand Forks, MN12-2024
GED - undefined
Warroad GED
Warroad, MN12.2013
Skills
- Self-Directed
- Project Planning
- Recordkeeping
- Supervision and leadership
- Verbal Communication
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Clerical Support
- Customer Service
- Organization and Time Management
- Dependable and Responsible
- Analytical and Critical Thinking
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Certification
- CNA
- BLS
Timeline
CNA/ HHA
Hillcrest Senior Living
05.2024 - Current
ADULT FOSTER CARE
Lutheran Social Service of MN
12.2020 - 06.2022
ASSISTANT MANAGER
Subway
01.2019 - 01.2021
DSP
Lutheran Social Service of MN
01.2016 - 05.2024
GED - undefined
Warroad GED
- CNA
- BLS
Diploma - Licensed Practical Nurse
Northland Community And Technical College
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