Nicole Hayes
Bountiful,United States
Summary
Hardworking and passionate job seeker eager to secure and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marine Educator /AB Deckhand
Soundwaters
Stamford, CT
04.2023 - 09.2023
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Utilized various teaching techniques and strategies to engage students in learning.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Supervised operation of ship electrical, water, and waste systems for crew of 7
Assistant Manager
Big Hazy's Ice Cream
Centerville, UT
11.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sustainability Coordinator
Weber State University
Ogden, UT
01.2023 - 04.2023
- Monitored or tracked sustainability indicators such as energy usage, waste generation and recycling.
- Built frameworks for zero-waste operations and assisted employees with maintaining compliance with goals.
- Collected data, evaluated trends and authored in-depth reports detailing findings and proposing recommendations for each issue.
Quality Assurance Specialist
PillPack By Amazon Pharmacy
Salt Lake City, UT
06.2020 - 11.2021
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
Master Esthetician
Massage Life Spa
Layton, UT
06.2019 - 06.2020
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Education
Bachelor of Science - Environmental Science
Weber State University
Ogden, UT12.2024
Master Esthetics License -
Davis Technical College
Kaysville, UT12.2018
Skills
- Business Operations Knowledge
- Google Suite and Microsoft Office
- Team Leadership Expertise
- Educational Strategies
- Customer Service and Assistance
- Setting Up Appointments
- Document and Records Management
- Sales and Upselling
- Quality Assurance Evaluation
- Collecting Data
- Technical Writing
- Sterile Procedures and Techniques
- Quality Assurance Evaluation
- Collecting Data
- Technical Writing
- Sterile Procedures and Techniques
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Marine Educator /AB Deckhand
Soundwaters
04.2023 - 09.2023
Sustainability Coordinator
Weber State University
01.2023 - 04.2023
Assistant Manager
Big Hazy's Ice Cream
11.2021 - 04.2023
Quality Assurance Specialist
PillPack By Amazon Pharmacy
06.2020 - 11.2021
Master Esthetician
Massage Life Spa
06.2019 - 06.2020
Bachelor of Science - Environmental Science
Weber State University
Master Esthetics License -
Davis Technical College