NICOLE HAYNES
College Park,MD
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Microsoft appointment scheduling system to manage over4 300 patients weekly. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Enclave
01.2021 - 01.2024
- Market Survey, Generate leases, Oversea leasing agents/ Move in paperwork
- Conducted market analysis to determine competitive rental rates for vacant units
- Developed and implemented leasing policies and procedures to ensure compliance with applicable laws
- Managed multiple projects simultaneously while meeting tight deadlines
- Ensured and reviewed applicants have all proper documentation prior to approving or denying applications.
Receptionist Supervisor
Dr Israel Allen Pediatrician MD
06.2017 - 01.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Miramar high school
N.L.A.P Certification - in process - undefined
Certification
Lash Technician Certificate - Cosmetology
Kaizen Beauty School
Miami, FLSkills
- Accounts Management
- Microsoft Office
- Entrata Core
- Bilingual
- Marketing
- Customer Service
- Fair housing laws knowledge
Languages
Spanish
Native or Bilingual
Timeline
Leasing Manager
Enclave
01.2021 - 01.2024
Receptionist Supervisor
Dr Israel Allen Pediatrician MD
06.2017 - 01.2021
N.L.A.P Certification - in process - undefined
Certification
High School Diploma -
Miramar high school
Lash Technician Certificate - Cosmetology
Kaizen Beauty School
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