NICOLE HEATH
Sarasota
Summary
Accomplished Property Management leader with extensive experience in lease-ups, asset stabilization, financial performance optimization, and team leadership. Proven ability to maximize NOI, achieve and maintain high occupancy, and deliver award-winning resident experiences across large multifamily portfolios. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Business Manager
Willow Bridge Property Company
12.2023 - 01.2026
- Managed and performed daily operations for 300+ unit communities, ensuring financial accuracy and operational excellence.
- Oversaw rent collections, delinquency management, and evictions while ensuring compliance with industry regulations and company standards.
- Prepared monthly owner reports with actionable insights on performance trends.
- Developed and implemented strategic marketing initiatives to enhance property visibility, attract prospective tenants, and enhance leasing velocity.
- Led and developed a cross-functional on-site team consisting of leasing agents, an assistant manager, and maintenance personnel.
- Managed vendor relationships, negotiating contracts to ensure favorable terms and pricing.
- Supported month-end closing procedures by preparing accounts payable accruals and reconciling related general ledger accounts.
Business Development Manager
Remedy Intelligent Staffing / ResourceMFG
06.2019 - 05.2020
- Generated new net revenue through strategic prospecting, market research, and relationship development.
- Designed targeted marketing campaigns to reach key decision-makers across multiple industries.
- Negotiated pricing and customized workforce solutions to meet client needs.
Enterprise & Middle Market Inside Sales Representative
United Parcel Service (UPS)
03.2013 - 06.2019
- Managed a $1.7M book of business while driving territory growth and reducing churn.
- Delivered consultative logistics solutions based on market and industry analysis.
- Achieved 100% share-of-wallet penetration across key accounts.
- Identified client needs and provided tailored solutions to enhance satisfaction and retention.
Skills
- Yardi 7S, Entrata, RealPage, CRM Platforms
- Budgeting, Forecasting & NOI Optimization
- Lease-Up & Asset Stabilization
- Resident Retention Strategies
- Marketing & Digital Reputation Management
- Team Leadership & Training
- Financial Management
- Process improvement
- Customer service
- Project management
- Documentation and reporting
- Decision-making
Accomplishments
• Completed five successful lease-ups, stabilizing 300+ unit properties within 6–12 months.
• Maintained occupancy at or above 95% across all managed assets.
• Achieved Top 1% ORA reputation scores at every site.
• Gold Medallion Award (2025) – highest company honor.
• Social Media Maverick Awards (2024, 2025) and BAAA Social Media Excellence Award (2025).
• Lease-Up Property of the Year (2021, 2025).
Timeline
Business Manager
Willow Bridge Property Company
12.2023 - 01.2026
Business Development Manager
Remedy Intelligent Staffing / ResourceMFG
06.2019 - 05.2020
Enterprise & Middle Market Inside Sales Representative
United Parcel Service (UPS)
03.2013 - 06.2019