Summary
Overview
Work History
Education
Skills
Certification
Industry Related Experience
Timeline
Generic

NICOLE HEFEL

East Dubuque,IL

Summary

To obtain employment that will allow for growth and career development. Highly efficient leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Member

Culvers
05.2023 - 11.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Reduced food cost by properly completing inventory thoroughly and effectively.

Team Leader

Goodwill Industries Of Northeast Iowa
11.2022 - 04.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Increased sales by assuring store was neat, clean, organized, and stocked. Assured that all opening and closing duties were done to improve and maintain great work ethics and relationships.

Food Production Line Worker

I C Industries
05.2015 - 10.2022
  • Worked as part of a large production team that had to work together to reach goals
  • Trained in several departments to gain knowledge so to become an asset
  • From a production list I would pick items to be assembled and then pack for shipment
  • Comfortable working in commercial environment; different climates, loud, dirty and fast pace
  • Met all lifting requirements, worked on my feet for up to 12 days and was in constant motion
  • Kept my work area clean and organized not to cause injury to myself and others
  • Participated in all company offered training and certifications to gain knowledge and skills
  • Often help other staff members when asked or I saw them in need of help
  • Prep meals by cutting fruits, vegetables, meats and bread in large portions
  • Served all food at required temperatures set forth by the state
  • Closely worked with other agencies that brought in food supplies; had to check dates, inventory and meals matched calendar menu and damaged products
  • Cleaned kitchen by washing dishes, sanitizing, mopping, wiping down all appliances.

Baker Assistant

Sutter Bakery
08.2010 - 05.2015
  • Given the responsibly of opening and closing the bakery
  • Would perform daily cleaning of the kitchen equipment and tools before and after use
  • Weighed flour and other ingredients to prepare for a number of goods
  • Baked different bread types, like pretzels, baguettes and multigrain breads
  • Would adjust oven temperatures to ensure proper baking for an number of items
  • Mixed various ingredients to create fillings for cakes and pies (e.g
  • Chocolate ganache, caramel sauce and fruits)
  • Decorated cakes with glazes, icings, buttercream and edible toppings, like flowers
  • Shaped dough to prepare different types of pastries, including croissants, cookies and sweet rolls
  • Prepared custom-made pastries based on customers’ preferences (e.g
  • Birthday cakes)
  • Recommend recipes to renew our menu and attract more customers (e.g
  • Gluten-free or vegan desserts)
  • Also would track food supplies and place orders, as needed to ensure we wouldn’t run out.

Education

GED -

Lakeland College
01.2018

Skills

  • Baking
  • Cleaning Procedures
  • Pulling and Recording Inventory
  • Cash Handling
  • Customer Service
  • Cooking
  • Packing
  • Measuring
  • Complaint Resolution
  • Equipment Operation
  • Cleaning
  • Workplace Safety
  • Complex Problem-Solving
  • Flexible Schedule
  • Attention to Detail
  • Order Preparation
  • Organizing Work Stations
  • Training and Mentoring
  • Positive Attitude
  • Following Instructions
  • Problem-Solving
  • Money Handling
  • Task prioritization
  • Critical thinking
  • Strategic planning
  • Sales and marketing

Certification

Food Handler, Safe Serv., 2004

Industry Related Experience

  • I C Industries, Lincoln, IL, 05/2015, 10/2022, Food Production Line Worker, Worked as part of a large production team that had to work together to reach goals., Trained in several departments to gain knowledge so to become an asset., From a production list I would pick items to be assembled and then pack for shipment., Comfortable working in commercial environment; different climates, loud, dirty and fast pace., Met all lifting requirements, worked on my feet for up to 12 days and was in constant motion., Kept my work area clean and organized not to cause injury to myself and others., Participated in all company offered training and certifications to gain knowledge and skills., Often help other staff members when asked or I saw them in need of help., Prep meals by cutting fruits, vegetables, meats and bread in large portions., Served all food at required temperatures set forth by the state., Closely worked with other agencies that brought in food supplies; had to check dates, inventory and meals matched calendar menu and damaged products., Cleaned kitchen by washing dishes, sanitizing, mopping, wiping down all appliances.
  • Sutter Bakery, Dubuque, IL, 08/2010, 05/2015, Baker Assistant, Given the responsibly of opening and closing the bakery., Would perform daily cleaning of the kitchen equipment and tools before and after use., Weighed flour and other ingredients to prepare for a number of goods., Baked different bread types, like pretzels, baguettes and multigrain breads., Would adjust oven temperatures to ensure proper baking for an number of items, Mixed various ingredients to create fillings for cakes and pies (e.g. chocolate ganache, caramel sauce and fruits)., Decorated cakes with glazes, icings, buttercream and edible toppings, like flowers., Shaped dough to prepare different types of pastries, including croissants, cookies and sweet rolls., Prepared custom-made pastries based on customers’ preferences (e.g. birthday cakes)., Recommend recipes to renew our menu and attract more customers (e.g. gluten-free or vegan desserts)., Also would track food supplies and place orders, as needed to ensure we wouldn’t run out.

Timeline

Team Member

Culvers
05.2023 - 11.2023

Team Leader

Goodwill Industries Of Northeast Iowa
11.2022 - 04.2023

Food Production Line Worker

I C Industries
05.2015 - 10.2022

Baker Assistant

Sutter Bakery
08.2010 - 05.2015

GED -

Lakeland College
NICOLE HEFEL