Nicole Heffner
Blandon,PA
Summary
Detail-oriented and adaptable nurse with strong problem-solving skills and a proven ability to build relationships with patients and team members. Quick learner capable of working effectively without supervision. Highly motivated to embrace new challenges and contribute to team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Post Acutes RN
DaVita
Pottstown, Pennsylvania
08.2021 - Current
- Provides hemodialysis treatments to patients in a skilled nursing facility den setting, completing all tasks as outlined under the Hemodialysis Nurse.
- Works autonomously with one PCT.
- Manages and reviews new admissions through Patient Placement System and with the medical director.
- Trains and mentors new RNs on best practices, policies and standards of care.
- Helps facilitate patient discharge and transfer to the outpatient dialysis clinic, including collaboration with the SNF staff and the dialysis clinic admissions team.
- Manages inventory for the dialysis clinic, which includes ordering, reporting and stocking.
Hemodialysis Charge RN
Fresenius Kidney Care Dialysis
Reading, Pennsylvania
04.2020 - 09.2021
- Performed all duties outlined in the Hemodialysis nurse position below
- Covered as Clinical Manager as needed
- Assisted with on boarding of new hires
- Created staff schedule to ensure proper clinic coverage
Peritoneal Dialysis RN/Training Nurse
DaVita
Lancaster, Pennsylvania
10.2008 - 04.2020
- Performed all duties outlined in the PD nurse position below while functioning as the primary point of contact for all new training patients at the dialysis clinic and the surrounding clinics, as needed.
- Ensured all required documentation for patient admissions was completed prior to the start of the first dialysis treatment.
- Assisted with Transitional Care Unit/HHD coverage as needed.
Telephonic Nurse Case Manager
DaVita
Malvern, Pennsylvania
04.2018 - 12.2018
- Identified and assisted with the needs of patients, including medical, emotional and financial concerns.
- Coordinated care between dialysis patients, dialysis clinics, doctors' offices and insurance companies.
- Implemented nursing interventions and care plans to support the short and long-term needs of the patient.
- Provided ongoing education on ESRD, dialysis modalities, diet, medications and lab results.
- Collaborated with, and provided direction to, non-clinical members of the healthcare team.
- Covered emergency phone calls from patients after hours.
Peritoneal Dialysis/Home Hemodialysis RN
DaVita
Lancaster, Pennsylvania
10.2012 - 04.2018
- Educated patients and caregivers on how to perform dialysis treatments at home, including care of dialysis access; completed home visits as needed; administered subcutaneous, intramuscular, and IV medications; performed peripheral IV cannulation for lab work and medication administration; reviewed and monitored lab results; provided continuous monthly patient education; coordinated and scheduled monthly appointments for patients; facilitated care management between NxStage, Baxter, Fresenius Medical Care, and patients; assisted patients with questions and troubleshooting over the phone; and assisted nephrologists with monthly clinic visits.
- Anemia Protocol Manager, Vaccination Manager, Dialysis Modality Educator.
- Proficient in Baxter CCPD/CAPD and Fresenius CAPD training.
- Preceptor for new hires.
- Covered on-call emergency phone calls.
- From 2/2017 - 4/2018, also functioned as the Clinical Coordinator/Clinical Nurse Manager. Included duties: leading and driving quality improvement and facility management meetings, providing input on staff relations, hiring, termination, and performance development, participating in staff and patient scheduling, and providing daily oversight of facility staff and daily operations.
Hemodialysis RN
DaVita
, New Jersey and Pennsylvania
10.2008 - 10.2012
- Provided hemodialysis to patients; performed nursing assessments; administered medications, fluid therapy or other appropriate treatments per MD orders; reviewed lab work and assisted with patient education; assisted MD/NP with weekly rounds.
- Educated and assisted patients with the transplant process.
- Vaccination Manager, Preceptor for new-hire RNs.
Education
Associate of Applied Science - Nursing
Rowan College At Gloucester County
Sewell, NJ05-2008
Skills
- Effective communication
- Team management
- Problem solving
- Critical thinking
- Care coordination
- Conflict resolution
- Clinical judgment
- Compassion and empathy
- Research utilization
Certification
- Pennsylvania RN License # RN621961
- BLS certified
Timeline
Post Acutes RN
DaVita
08.2021 - Current
Hemodialysis Charge RN
Fresenius Kidney Care Dialysis
04.2020 - 09.2021
Telephonic Nurse Case Manager
DaVita
04.2018 - 12.2018
Peritoneal Dialysis/Home Hemodialysis RN
DaVita
10.2012 - 04.2018
Peritoneal Dialysis RN/Training Nurse
DaVita
10.2008 - 04.2020
Hemodialysis RN
DaVita
10.2008 - 10.2012
Associate of Applied Science - Nursing
Rowan College At Gloucester County