Nicole Hehr
Chandler,AZ
Summary
Energetic and personable customer service professional with proven success in building rapport, resolving concerns, and creating positive experiences. Skilled in handling high-volume interactions, utilizing CRM systems, and promoting brand loyalty. Passionate about delivering exceptional service in the travel industry and representing Alaska Airlines with professionalism and enthusiasm.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer
Fairway Independent Mortgage
03.2020 - Current
- - Managed ongoing client relationships, providing tailored financial solutions and exceptional service.
- - Utilized CRM tools to track client interactions, follow-ups, and document management.
- - Collaborated with multiple teams to ensure smooth transactions, demonstrating strong organizational skills.
- - Maintained high client satisfaction through proactive communication and issue resolution.
Outside Sales & Brand Ambassador
Love Bites by Carnie
05.2019 - 08.2020
- - Engaged with community members through outreach and events, increasing brand awareness.
- - Delivered engaging face-to-face interactions, ensuring a positive brand experience.
- - Demonstrated adaptability in fast-paced environments, managing multiple tasks effectively.
Receptionist
The Allison Inn & Spa
04.2018 - 04.2019
- - Provided welcoming and professional guest service, managing check-ins/check-outs efficiently.
- - Resolved guest concerns promptly, ensuring a memorable experience.
- - Coordinated appointments and managed scheduling, demonstrating attention to detail.
Sales Associate
Rose City Pepper Heads
05.2017 - 03.2018
- - Promoted products through direct customer engagement and upselling techniques.
- - Built repeat customer relationships, emphasizing excellent service.
Administrative Support
Images by Claudio
11.2013 - 06.2016
- - Supported event coordination and client communication.
- - Managed administrative tasks, including bookkeeping and marketing efforts.
Education
Bachelor’s Degree - Agricultural Business Management
Oregon State University
Albany, ORSkills
- Microsoft Office Suite
- Outlook
- Salesforce & CRM Software
- Customer Service Platforms
- Event Planning & Scheduling Tools
Timeline
Mortgage Loan Officer
Fairway Independent Mortgage
03.2020 - Current
Outside Sales & Brand Ambassador
Love Bites by Carnie
05.2019 - 08.2020
Receptionist
The Allison Inn & Spa
04.2018 - 04.2019
Sales Associate
Rose City Pepper Heads
05.2017 - 03.2018
Administrative Support
Images by Claudio
11.2013 - 06.2016
Bachelor’s Degree - Agricultural Business Management
Oregon State University
Core Competencies
- - Customer Service & Relationship Building
- - CRM & Salesforce Proficiency
- - Conflict Resolution & Problem Solving
- - Effective Communication & Active Listening
- - High-Volume Call & Client Management
- - Team Collaboration & Support
- - Brand Promotion & Representation
- - Process Optimization
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