Nicole Heidecker
Dickinson,ND
Summary
Currently attending college for an associate degree in human resources with Organizational Leadership. Will graduate this September with a Business Certificate. Abilities are a good work ethics, never late, very professional and likes to have things organized along with things being neat and in order, hard-working, honest, trustworthy, multitasking, outgoing, dependable, am able to work alone without any guidance or someone there watching over me, working around people is a very strong point for me, knowledge of computers and the programs on them, helped dad on the farm with the cattle and doing the paper work and ordering of supplies needed. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Baranko Companies
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office and Administrative Support
Badlands Tax Solutions
01.2023 - Current
- Quick books, General ledger, Answer phones, assist customers.
- Organized, facilitated and participated in community service efforts.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Office Assistant
AGG Travel Agency LLC
10.2021 - Current
- Answer phones, file paperwork, recruit healthcare workers for healthcare facilities in US.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Lead Front Desk
My Place Hotel, Dickinson Nd
06.2022 - 03.2023
- Check in and out guests, clean, scheduling, inventory.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Volunteered to help with special projects of varying degrees of complexity.
Manager
J & J Chinese Cafe
03.2018 - 11.2019
- Hire and Fire employees, scheduling, taking phone orders, handle money, file paperwork.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
Office Manager
Care Inc
01.2010 - 04.2012
- All office duties, order parts, wrote checks, handled cash/credit card payments, billing, account payable/receivables.
- Uhaul
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Beach High Schoo
Beach, ND05.1999
Associate's Degree - Business
Rasmussen University
North Dakota09.2023
Skills
- Administrative Support
- Statistical Data Gathering
- Correspondence Writing
- Prioritization
- Microsoft Office
- Internal Communications
- AR/AP
- Compensation and Benefits
- Records Management
- Budgeting
- Data Collection
- Multi-Line Phone Systems
- Workers' Compensation Knowledge
- Back Office Operations
- Accounting Support
- Data Management
- Excel Spreadsheets
- Business Administration
- Self Starter
- Phone Call Answering
- Data Evaluation
- Time Management
- Data Entry Documentation
- Customer Relations
- Customer and Client Relations
- OSHA Compliance
- Filing
- Spreadsheet management
Additional Information
- Drivers License Regular Drivers License Security Clearance No Clearance
Timeline
Administrative Assistant
Baranko Companies
07.2023 - Current
Office and Administrative Support
Badlands Tax Solutions
01.2023 - Current
Lead Front Desk
My Place Hotel, Dickinson Nd
06.2022 - 03.2023
Office Assistant
AGG Travel Agency LLC
10.2021 - Current
Manager
J & J Chinese Cafe
03.2018 - 11.2019
Office Manager
Care Inc
01.2010 - 04.2012
High School Diploma -
Beach High Schoo
Associate's Degree - Business
Rasmussen University
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