NICOLE HELLER
Round Rock
Summary
Attentive in-home nanny with extensive experience caring for multiple children simultaneously, adept at managing diverse household duties and responsibilities. Recognized as a positive role model, committed to fostering development and imparting new skills through engaging activities. Dedicated to creating safe, inclusive, and stimulating learning environments that nurture each child's unique potential. Passionate about supporting families and enhancing children's growth through personalized care and attention.
Overview
13
13
years of professional experience
Work History
In-Home Nanny
Matthew and Jennifer Garcia
03.2024 - Current
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Retrieved children from daycare/school
- Involved children in caring for household pets and chores.
- Prepared snacks and meals.
- Cleaned, organized, and stored children's clothes and bed sheets.
- Rinsed and arranged dishes neatly
- Upheld tidiness of home environment
- Played games, worked on puzzles, and read books to young children.
- Monitored children's play activities to verify safety.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Regularly traveled with family to help with vacation activities and childcare.
Personal Shopper
Shipt
05.2019 - 03.2024
- Providing personalized and attentive service to each customer, ensuring their satisfaction and loyalty to the Instacart brand.
- Cultivated close relationships with customers and built loyal clientele.
- Understanding and adhering to all safety guidelines and protocols when handling and delivering groceries.
- Providing expert knowledge and advice on product selection and substitutions to maximize customer satisfaction and loyalty.
Medicare Licensed Insurance Agent
Aetna Medicare
09.2023 - 12.2023
- Leveraged policy knowledge to help members improve coverage and save costs with available insurance plans.
- Completed day-to-day tasks such as plan changes, updating account information, and providing basic medicare information to serve members' needs.
Health and Life Insurance Sales Agent
Phoenix Consulting Group
01.2023 - 04.2023
- Develop and maintain relationships with existing clients, providing ongoing support with their insurance needs.
- Contact potential new customers to present information and explain benefits.
- Explore and identify new sales channels and opportunities to expand the client base for health and life insurance products.
- Analyze market trends and competition to identify potential areas for growth and develop strategies to maximize sales.
- Collaborate with industry experts to gain insights and knowledge about the latest trends and developments in the health and life insurance industry.
Assistant Manager
Palm Beach Tan
12.2017 - 04.2018
- Assist in developing and implementing training programs to enhance the skills and knowledge of sales associates and improve overall sales performance.
- Train and mentor new sales associates to ensure they are knowledgeable about company policies and procedures, as well as sales techniques and product knowledge.
- Implementing employee incentive programs to increase sales performance and motivate the sales team.
General Manager
Suriff Investments LLC
09.2013 - 12.2017
- Develop and implement strategies to effectively manage and improve overall operational efficiency.
- Managed, interviewed, hired and developed sales associates.
- Created and retained positive customer relations while acting as an escalation point for customer issues.
- Drove monthly sales goals, led team meetings and managed inventory.
Education
No Degree - Radiology
Howard College
San Angelo, TXNo Degree - Early Childhood Education
Angelo State University
San Angelo, TXHealth & Life Insurance License -
Health & Life Insurance
01.2025
Skills
- Detail Orientated
- Skilled Communicator
- Time Management
- Operational Efficiency
- Safe driving record
- Special needs experience
- Child development
- Positive reinforcement techniques
- Educational support
- Activity planning
- Household management
- Family support
- Homework assistance
- Meal preparation
- Safety awareness
- First aid
- Cleaning and sanitation
- Grocery shopping
- Outdoor activities
- Language skills
- Emotional support
Timeline
In-Home Nanny
Matthew and Jennifer Garcia
03.2024 - Current
Medicare Licensed Insurance Agent
Aetna Medicare
09.2023 - 12.2023
Health and Life Insurance Sales Agent
Phoenix Consulting Group
01.2023 - 04.2023
Personal Shopper
Shipt
05.2019 - 03.2024
Assistant Manager
Palm Beach Tan
12.2017 - 04.2018
General Manager
Suriff Investments LLC
09.2013 - 12.2017
No Degree - Early Childhood Education
Angelo State University
No Degree - Radiology
Howard College
Health & Life Insurance License -
Health & Life Insurance