Nicole Helmer
Whitesboro,NY
Summary
Medical office administration professional with with over 20 years of expertise in managing healthcare operations and patient interactions. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace. Skilled in patient scheduling, electronic health records management, and insurance processing. Known for adaptability, reliability, and fostering collaboration in dynamic environments. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Pursuing a new professional challenge with room for advancement.
Overview
23
23
years of professional experience
Work History
Office Administrator
New Hartford Psychiatric Services
08.2002 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased patient satisfaction through professional handling of inquiries and prompt resolution of issues.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Assistant Manager
Gymboree
08.2013 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Lead Key Holder
Chico's FAS
10.2007 - 07.2013
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
Education
Master of Arts - Healthcare Administration
Ashford University
San Diego, CABachelor of Science - Social Science
Ashford University
San Diego, CAAssociate of Science - General Studies
Mohawk Valley Community College
Utica, NYSkills
- Time management
- Administrative support
- Database entry
- Office administration
- Customer engagement
- Adaptable to change
- Professionalism and discretion
- Leadership and supervision
- Strong communication skills
- HIPAA compliance
Timeline
Assistant Manager
Gymboree
08.2013 - 07.2015
Lead Key Holder
Chico's FAS
10.2007 - 07.2013
Office Administrator
New Hartford Psychiatric Services
08.2002 - Current
Master of Arts - Healthcare Administration
Ashford University
Bachelor of Science - Social Science
Ashford University
Associate of Science - General Studies
Mohawk Valley Community College
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