Nicole Helmick
Warsaw
Summary
Seasoned Assistant Manager with a robust background at the Social Security Administration, adept in operations management and verbal communication. Excelled in enhancing employee performance and customer satisfaction, demonstrating a proven track record of optimizing operational efficiency. Skilled in Microsoft Office, with a knack for decision-making and problem-solving, significantly improving process accuracy and compliance.
Overview
29
29
years of professional experience
Work History
Assistant District Manager
Social Security Adminstration
Zanesville
10.2018 - Current
- Led meetings with staff members to identify areas of focus, cover policy changes, and facilitate positive communication.
- Managed budgeting activities related to operations, including purchasing, tracking spending, and reconciling budget, and overtime allocations.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
Operations Supervisor
Social Security Adminstration
Zanesville
07.2010 - 10.2018
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Claims Specialist
Social Security Adminstration
Columbus
06.1996 - 07.2010
- Interviewed claimants to obtain information necessary to process their claims for benefits. Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Precisely calculated benefit amounts and processed payments for valid claims according to established procedures.
Education
Bachelor of Arts - Economics And Business Management
Muskingum University
New Concord, OH05-1995
Skills
- Operations management
- Recruitment and hiring
- Employee performance evaluation
- Customer service and satisfaction
- Employee scheduling and supervision
- Employee Performance evaluation
- Policy administration
- Verbal and written communication
- Microsoft office expertise
- Time management
- Decision-making
- Problem-solving
Accomplishments
- Received a Central Office Commissioner's Citation for my exceptional managerial skills in 2024.
Timeline
Assistant District Manager
Social Security Adminstration
10.2018 - Current
Operations Supervisor
Social Security Adminstration
07.2010 - 10.2018
Claims Specialist
Social Security Adminstration
06.1996 - 07.2010
Bachelor of Arts - Economics And Business Management
Muskingum University
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