Nicole Helms
Winter Springs,FL
Summary
Detail-oriented professional with extensive experience in customer service and administrative roles. Proven ability to manage multiple tasks efficiently while ensuring high standards of quality and safety. Eager to leverage organizational skills to enhance customer satisfaction and team productivity.
Overview
25
25
years of professional experience
Work History
Lead Customer Service Advocate
Safelite Auto Glass
Sanford, FL
09.2024 - Current
- Ensure that all parts are verified for the next day
- Greet customers and ensure they have a pleasant experience
- Invoice all jobs in a timely manner
- Order parts and ensure communication with customers
- Train associates for seasonal positions
- Ensure opening and closing procedures are followed
- Ensure safety guidelines are being met
- Receive parts whether from warehouse or vendors
Administrative Assistant
O2B Kids
Oviedo, FL
04.2018 - 09.2024
- Coordinated schedules and appointments for management, ensuring efficient time management and resource allocation.
- Developed and maintained filing systems to enhance document retrieval and organization efficiency.
- Managed communication between departments, facilitating seamless information flow and collaboration.
- Assisted in planning and executing company events, enhancing employee engagement and team cohesion.
- Trained new staff on office procedures, contributing to a knowledgeable and capable workforce.
- Monitored office supplies inventory, ensuring timely replenishment to support daily operations without interruption.
- Streamlined administrative processes by implementing new tools, improving overall office productivity.
Hiring Recruiter
Nova Staffing Resources
Oviedo, FL
10.2016 - 04.2018
- Developed and implemented targeted recruitment strategies to attract top talent across various industries.
- Streamlined candidate screening processes, enhancing efficiency and reducing time-to-hire.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit for client organizations.
- Collaborated with hiring managers to define job requirements and create compelling job descriptions.
Personnel Manager
Walmart
Sanford, FL
11.2001 - 03.2015
- Streamlined onboarding processes, reducing time-to-hire and increasing new hire satisfaction.
- Analyzed workforce data to identify trends and inform strategic planning initiatives.
- Fostered a positive workplace culture through employee engagement activities and recognition programs.
- Collaborated with senior management to align HR strategies with organizational goals.
- Managed conflict resolution processes, promoting a harmonious work environment across teams.
- Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
- Implemented professional development programs to support continuous learning and skill advancement among staff members.
- Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
- Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
Education
High School Diploma -
High Point Regional High School
Sussex, NJ06-1999
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team member training
- Positive and friendly
- Customer support
Timeline
Lead Customer Service Advocate
Safelite Auto Glass
09.2024 - Current
Administrative Assistant
O2B Kids
04.2018 - 09.2024
Hiring Recruiter
Nova Staffing Resources
10.2016 - 04.2018
Personnel Manager
Walmart
11.2001 - 03.2015
High School Diploma -
High Point Regional High School