Nicole Helmuth
Nappanee,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency. Personable, enjoys engaging with others.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Osmc
Goshen, IN
08.2024 - Current
- Maintained a clean and organized reception area.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Answered patient questions and fielded complaints to resolve issues.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Barista
Main Street Roasters
Nappanee, IN
07.2020 - 08.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
High School Diploma -
United Christian School
Nappanee, IN05-2018
Skills
- Patient greeting
- Interpreting physician orders
- Document filing
- Insurance verifying
- Queue management
- Customer service
- Scheduling appointments
- Opening and closing duties
- Hospitality service expertise
- Calm demeanor
- Cash handling
- Multitasking and organization
Timeline
Patient Service Representative
Osmc
08.2024 - Current
Barista
Main Street Roasters
07.2020 - 08.2024
High School Diploma -
United Christian School
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