Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Nicole Helton

Nicole Helton

Amarillo,TX

Summary

Strategic Business Management Specialist known for high productivity and efficient task completion. Possess specialized skills in strategic planning, operational efficiency, and financial analysis. Excel in communication, leadership, and problem-solving, ensuring successful project outcomes and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Office Specialist Admin

Northwest Texas Physicians Group
Amarillo, TX
07.2023 - Current
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Prepared correspondence and other documents as needed.
  • Assisted with filing and organizing medical records according to established protocols.
  • Conducted quality assurance audits on patient charts to ensure accuracy of documentation.
  • Responded promptly to requests from medical staff members for assistance or information related to patient care.
  • Compiled reports summarizing daily activities or special projects as requested by management.

Medical Office Specialist

Northwest Urgent Care
Amarillo, TX
04.2023 - 07.2024
  • Answered and directed incoming calls in a professional manner.
  • Performed data entry of patient information into electronic health records system.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.

RECORDS IMAGING SPECIALIST A | OPS PROCESSOR

AIG
Amarillo, TX
01.2018 - 01.2022
  • Supported ISO audits for process documentation and software/literature distribution and managed follow-up corrective action plans
  • Determined and documented cause of errors detected during QC
  • Processed requests for patient health information per HIPAA guidelines.

DATA ENTRY CLERK | DRIVER

Panhandle Community Services
Amarillo, TX
01.2015 - 01.2018
  • Managed administrative needs of 50+ employees including file management, spreadsheet development, and report submission
  • Adhered to schedules and safety protocols
  • Transported passengers on predetermined routes while following local traffic regulations.

ASSISTANT MANAGER

Murphy USA
Amarillo, TX
01.2012 - 01.2015
  • Partnered with the Manager regarding daily store operations including recruiting, hiring, coaching, scheduling, and freight processing
  • Led and directed associates on sales techniques, customer satisfaction, and maintaining a professional environment.

Education

Associate of Business Administration - Business Technology

Amarillo College
Amarillo, TX

Skills

  • Clinical And Administrative Support
  • Patient Appointment Coordination
  • Patient Records Administration
  • Charting And Clinical Documentation

Certification

MOS certificate

Coursera certificate

Timeline

Medical Office Specialist Admin

Northwest Texas Physicians Group
07.2023 - Current

Medical Office Specialist

Northwest Urgent Care
04.2023 - 07.2024

RECORDS IMAGING SPECIALIST A | OPS PROCESSOR

AIG
01.2018 - 01.2022

DATA ENTRY CLERK | DRIVER

Panhandle Community Services
01.2015 - 01.2018

ASSISTANT MANAGER

Murphy USA
01.2012 - 01.2015

Associate of Business Administration - Business Technology

Amarillo College

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Nicole Helton