Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
Generic

Nicole Hemmer

Belleville,USA

Summary

Professional compliance analyst with strong background in regulatory frameworks and risk management. Skilled in policy development, audit processes, and ensuring adherence to legal standards. Focused on team collaboration and achieving results, adapting seamlessly to changing requirements. Renowned for analytical skills, integrity, and reliability in delivering impactful solutions.

Overview

14
14
years of professional experience

Work History

Security Compliance Analyst

TEK Systems
09.2021 - 01.2025
  • Security oversight and support for DFARS for Boeing DOD
  • Assist customers with security compliance issues with Boeing tools such as ACP’s, DCIX and Server Scan.
  • Disaster Recovery Planning for all Boeing sites.
  • Use ticketing service ServiceNow to create, monitor and assist customers with any issues they may have with the above said tools.
  • Grant access for ACP tool
  • Pull reports for compliance.
  • Maintain team website.
  • Performed special reviews to support management needs.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Provided detailed, understandable risk and compliance concepts to key stakeholders.
  • Provided customer training on compliance concerns to optimize operations and meet risk prevention goals.
  • Provided clients with strategic and tactical advice to advance or resolve employee compliance cases.
  • Researched information in municipal archives to maintain vital records and accounts.

Process Analyst

TEK Systems
04.2021 - 09.2021
  • Observed corporate protocols and procedures to secure sensitive and confidential data.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.

System Design & Integration Specialist

The Boeing Company
08.2013 - 04.2021
  • ServiceNow used to process requests for server modifications, storage and Problem and Incident Management
  • Security oversight and support for DFARS, ACP/SCR’s, ADM Accounts, Secure Server Initiative, elevated privileges, and the resolution of Single Filter compliance issues
  • Proficient in both Linux and Windows operating systems
  • Knowledge in maintaining SOX server compliance.
  • Help support server compliance, security and meeting the needs of the customer.
  • Oversight of OS Blockpoints and security patch deployments
  • Participate in the design and validation of new server builds.
  • Participate in redesign of current infrastructure.
  • EP Manager Migration of user accounts into EP Manager
  • Assisted with Auto Provision Services to resolve any Problem Management issues and concerns.
  • Assisted the VMS team to support VM builds, processing and services.
  • Validations of tasks performed by CSC System Administrators/DXT and other third-party vendors.
  • Envision AuditLog Reporting – Review logs and setup initial communication to tool.
  • Previous special projects are redesign of BIRS DR and Tableau DR in PHX, upgrading servers from W2K8 andW2K12 to W2K12R2 and W2K16 for Performance Center, DAR & ACS and also creating a new environment for RPA.
  • Previous special projects are Boeing MyServices Open Tasks, Managing Windows 2003 Server migration plan in Apptio along with Forecast ID updates, Decommissioning of Seal Beach, Philadelphia, Bellevue and St Louis Data Centers.
  • Researched and analyzed customer design proposals, specifications, manuals and other data.
  • Generated solid models and drawings for production-ready custom fixtures and components.
  • Served as technical support representative for commercial and military product programs, promoting proper handling and product quality performance.
  • Collaborated with design and test development engineers to resolve product and process issues.
  • Prepared and participated in project design reviews.
  • Developed and enforced standards, procedures and compliance.
  • Troubleshot, diagnosed and repaired engineering equipment.
  • Monitored, installed and tested system components.
  • Monitored design processes from conceptual phase through construction.
  • Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules.
  • Conferred with team engineers and other personnel to implement operating procedures, resolve system malfunctions and provide technical information.
  • Managed continuous improvement projects in alignment with category strategies.

ICT Specialist

A.E.R.O, INC
07.2011 - 07.2013
  • Gather and analyze all data for processing, updating and maintaining all supplier/vendor information for manufacturing and distributing aviation parts using Epicor Manage 2000 Database (UniData/UniQuery Language).
  • Successfully provide technical support for a Windows environment with 50 end users including setup, maintenance and managing three facilities with one local branch and two remote locations.
  • Windows environment includes but not limited to Windows Server 2000, 2003, 2008 and along with various Windows operating systems such as Windows 2003, XP and 7
  • Assist in providing technical support on Allworx VOIP telephone system, Barracuda and Sonic WALL Firewalls.
  • Process incident reports for technical, analytical and troubleshooting issues throughout the company both locally and remotely.
  • Administer and implement software applications including but not limited to Symantec Back-up Exec., End Point Protection, Instant Messenger services, Adobe Acrobat Standard, Microsoft Exchange, Excel, Word, One Note and Outlook.
  • Generate and maintain meeting documentation, project notes and projects based on assignment.
  • Prepare and implement documentation, images and other resourceful information using, Adobe products such as Acrobat X Pro, InDesign, Reader, Captivate, Photoshop, Illustrator and Dreamweaver.
  • Maintain data and images for website maintenance using the Gadget Application (SQL).
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Managed and resolved incidents according to service agreements.
  • Exercised critical thinking and problem-solving skills in urgent situations.
  • Participated in ongoing training and compliance activities.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Education

No Degree - Cyber Security

Saint Louis University
St. Louis, MO
02.2021

Python Programming Certificate - Python Programming

Saint Louis University
St Louis, MO
01.2020

Linux All Certificate - Computer Programming, Specific Applications

Saint Louis University
St. Louis, MO
01.2019

Master of Science - Information Assurance and Security

American InterContinental University
Hoffman Estates, IL
04.2018

Bachelor of Science - Information Assurance and Security

American InterContinental University
Schaumburg, IL
05.2012

Associate of Arts - Information Assurance and Security, Business Administration

American InterContinental University
Hoffman Estates, IL
12.2010

Skills

  • Microsoft Office Suite including Word, Excel, PowerPoint, OneNote, Outlook
  • Windows NT, 95, 98, ME, 2000, XP, Vista, 7, Windows 8, Windows 10
  • Windows Server 2003, 2008, 2012, 2012R2, 2016, 2019
  • Linux Administration
  • LDAP
  • HTTP
  • Microsoft SharePoint Workspace
  • FTP
  • Microsoft SQL Server
  • Microsoft Access
  • VMware, VMS, VM
  • SNMP
  • TCP/IP
  • TLS/SSL
  • VOIP
  • IPSec
  • Unix/Linux
  • IMAP
  • SMTP
  • WAN/LAN
  • DHCP
  • DNS
  • SIP
  • Microsoft Exchange Server
  • Microsoft Publisher
  • Microsoft Visual Studio
  • Database Administration
  • Network Administration
  • RDMS/Multi-value
  • HTML
  • XML
  • NAS
  • Barracuda Anti-Virus and Spam Firewall
  • SharePoint
  • RPC
  • Project Management
  • Disaster Recovery
  • Risk Mitigation
  • Document Review
  • Compliance Training
  • Operations Support
  • Internal Policy Implementation
  • Process Implementation
  • Database Management
  • Continuous Improvement
  • PowerPoint Presentations
  • Compliance Reporting
  • Disaster Recovery Management
  • Risk Assessment
  • Data Security
  • Leadership Techniques
  • Due Diligence
  • Fire Prevention and Safety
  • Critical Thinking
  • Sound Judgement
  • Accident Prevention
  • Quality Control
  • Emergency Action Planning
  • Data Analysis
  • Corrective Actions
  • Policy Enforcement
  • Privacy and Confidentiality
  • Policy Development
  • Documentation Skills
  • Payment Processing
  • Compliance monitoring
  • Due diligence
  • Corrective action plans
  • Internal auditing
  • Reporting skills
  • Project management
  • Documentation skills
  • Operations support
  • Corrective actions
  • Paperless environments
  • Documentation review
  • Compliance
  • Compliance protocols
  • Critical thinking
  • Compliance reporting
  • Activity monitoring
  • Risk mitigation
  • Powerpoint presentations
  • Data presentation skills
  • Risk assessment
  • Auditing experience
  • Data analysis
  • Process implementation
  • Risk identification
  • Compliance training
  • Database management
  • Continuous improvement
  • Business intelligence
  • Performance evaluation
  • Performance review
  • Policy enforcement
  • Leadership techniques
  • Data security
  • Disaster recovery management

QUALIFICATIONS

Server Compliance, IT Scorecard, Access Control Policy Documentation, CMDB (ServiceNow/GSEP), ServerACP Tool, ServerScan, Legacy DCIX, CARIO, Server Security Compliance Review Tool (SCR), DFARS Assessments, Legacy Server Information System (SIS), SAC3, Information Security Policies and Procedures, CSSM, CSSI, SSMR, BSA, ESATS, vRA, vRo, DDBR, ODSSD, MIM, Server Compliance Exception Process, Single Filter Process, Server Compliance Remediation, NAMS, System Design, Network Design, Product Management, Project Management, Configuration Management, Agile Methodologies, DevSecOps, Sprint Planning, Continuous Integration & Continuous Delivery (CI/CD), Workload Management, Process Automation, System Integration, System Administration, Network Administration and Design, Server Administration and Design, Troubleshooting, Technical Problem Solving, Datacenter Virtualization, VMware vCenter, ESXi, VDI, vRealize Automation, SaltStack Config SecOps, TCP/IP, Switching, Routing, DNS, Network Segmentation, Disaster Recovery Planning, Process Automation, Infrastructure as a Service (IaaS), Operating System Monitoring, Incident Management, Root Cause Analysis, ServiceNow Platform, Configuration Management Database (CMDB), ServiceNow Reporting, Windows Operating Systems (Windows Server), Group Policy, Active Directory, System Center Operations Manager, Microsoft SQL Server, Oracle Enterprise Linux, Red Hat Linux, Network Security, enterprise architecture, network architecture, systems development.

Timeline

Security Compliance Analyst

TEK Systems
09.2021 - 01.2025

Process Analyst

TEK Systems
04.2021 - 09.2021

System Design & Integration Specialist

The Boeing Company
08.2013 - 04.2021

ICT Specialist

A.E.R.O, INC
07.2011 - 07.2013

Python Programming Certificate - Python Programming

Saint Louis University

Linux All Certificate - Computer Programming, Specific Applications

Saint Louis University

Master of Science - Information Assurance and Security

American InterContinental University

Bachelor of Science - Information Assurance and Security

American InterContinental University

Associate of Arts - Information Assurance and Security, Business Administration

American InterContinental University

No Degree - Cyber Security

Saint Louis University

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Nicole Hemmer