Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Henderson

Houston

Summary

Dynamic Store Manager with a proven track record at Dollar General, adept in operations management and team leadership. Excels in loss prevention, customer service enhancement, and operations streamlining. Utilizes strong skills in POS systems and employee training to significantly improve service quality and operational efficiency. Demonstrates a growth mindset, consistently focusing on continuous improvement and strategic problem-solving to drive success.

Overview

4
4
years of professional experience

Work History

Store Manager

Dollar General
09.2021 - Current
  • Implemented loss prevention strategies, alleviating shrink.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
  • Interviewed and hired prospective employees according to team needs.
  • Stocked and organized products in storage spaces and retail shelves.
  • Coordinated employee schedules according to availability, made staffing adjustments to cover shifts and assigned specific duties.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Solved problems and resolved conflicts for team members and customers.
  • Addressed employee issues, performed corrective actions and terminated employment when necessary.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Planned store layouts or designed displays.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Checked merchandise for inventory records and made note of most successful products.
  • Unloaded store merchandise and arranged products in display areas.
  • Operated POS system and cash register for processing customer transactions and tracking payments.
  • Prevented theft by following store procedures and policies to address suspicious persons.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Inventoried stock and requisitioned new inventory.
  • Exchanged merchandise for customers and accepted returns.
  • Watched for and recognized security risks and thefts.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Opened and closed cash registers, balanced cash drawers and made deposits.

Education

Front Office Business - Billing and Coding

Texas School of Business
Houston
05.2005

Skills

  • Operations Management
  • Retail Inventory Management
  • Customer Service Management
  • POS Systems
  • Employee Training
  • Loss Prevention
  • Shift Scheduling
  • Store Opening and Closing
  • Team Building and Leadership
  • Delegating Work
  • Security System Monitoring
  • Bank and Safe Deposits

Timeline

Store Manager

Dollar General
09.2021 - Current

Front Office Business - Billing and Coding

Texas School of Business

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