NICOLE HENRY
Summary
Dynamic sales leader with a proven track record across industries, adept in relationship management and KPI development. Excelled in driving revenue growth by over 30% through strategic sales strategies and effective CRM integration. Skilled in leveraging HubSpot and fostering team growth, consistently surpassing sales targets with innovative lead prospecting and cross-channel marketing initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
San Francisco Naturals
09.2024 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Utilized problem-solving skills when dealing with difficult customers, in person and remotely.
- Managed 115 accounts simultaneously while meeting deadlines.
- Grew territory by over 30% in Q4.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed channel partnerships.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Developed and managed product life cycle plans to ensure successful introduction of new products.
Manager, Account Manager
Upcraft
01.2022 - 03.2024
- Collaborated with CEO and product team to pivot sales strategy into new market
- Upon launch, promoted to manage team of account managers and customer success representatives, develop retention pipeline, and build client journey
- Manage portfolio of ~100 clients and ~$90k quarterly revenue
- Implemented client-onboarding process, including development of all SOPs, team metrics, backend CRM automations, sales scripts, campaigns, and client personas
- Work directly with heads of marketing and product, as well as executive leadership, to ensure engineering roadmap is aligned with client needs
- Developed and implemented new lead generation strategies while supporting execution and development of outbound sales campaigns
- Manage performance reviews, support fulfillment of quarterly KPIs, and challenge career development to support organizational growth of direct reports
Inside Sales Manager
SafeCities
01.2021 - 01.2022
- Identified quarterly and annual sales goals informed by historical performance, developed supporting communications strategies and business initiatives, assigned KPIs to measure success, and reported to CEO and Board of Directors
- Actively managed 115-135 national accounts and ~$360k quarterly revenue
- Independently constructed retention program, including creation and execution of long-term communication campaigns to systematize client satisfaction
- Developed and ran 21 sales campaigns in FY-21 Q4 and FY-22 Q1 with 8.25k contact enrollments and cumulative 63% average open rate
- Most successful of which sent to 661 contacts and generated $91k pipeline
Enterprise Market Development Representative
DocuSign
01.2020 - 12.2020
- Identified gaps in current outreach, and structured activity to drive new opportunities in greenfield and installed accounts within the healthcare space
- Sourced 36 net new deals in FY-20 generating nearly $100k revenue
- Independently designed and implemented auxiliary communication campaigns across multiple platforms to increase and improve touchpoints to leads
Education
University of California, Santa Cruz
01.2014
Skills
- KPI Development
- Lead prospecting
- KPI analysis
- Hubspot
- Salesforce
- G-Suite
- Microsoft
- Jira
- Cross-channel marketing
- MailChimp
- Email analytics
- CRM integration
- Email campaign management
- Email strategy development
- Sales Strategy
- Relationship Management
- Targeted outreach
- Coordination
Mentionables
5+ years sales experience., Experience managing teams of 20-30 employees.
Certification
- HubSpot: Inbound Sales Certification
- HubSpot: Service Hub Certification
- HubSpot: Sales Hub Software
Timeline
Account Manager
San Francisco Naturals
09.2024 - Current
Manager, Account Manager
Upcraft
01.2022 - 03.2024
Inside Sales Manager
SafeCities
01.2021 - 01.2022
Enterprise Market Development Representative
DocuSign
01.2020 - 12.2020
University of California, Santa Cruz
Similar Profiles
Michael MartinezMichael Martinez
Doctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre NicaraguaDoctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre Nicaragua
Jumar JominezJumar Jominez
Science Teacher Junior High School at San Francisco De Sales School Of San Pedro Laguna Inc.Science Teacher Junior High School at San Francisco De Sales School Of San Pedro Laguna Inc.
Tom McDonaldTom McDonald
Investigator at City and County of San FranciscoInvestigator at City and County of San Francisco
RUSS LAINERUSS LAINE
Account Manager at Benchmark InternationalAccount Manager at Benchmark International
Logan MorningstarLogan Morningstar
Account Manager at Pella WindowsAccount Manager at Pella Windows