Nicole Hernandez
San Antonio,TX
Summary
High-performing Business Specialist with a passion for Customer Service . 8 years of experience impacting positive organizational outcomes through a strong writer and verbal communicator with the capacity to communicate ideas effectively and succinctly ,able to effectively prioritize jobs, ensuring optimum use of time and resources to maximize productivity ,and knowledgeable regarding how to make decisions , resolve conflicts , and plan strategically to make maximize team effectiveness and project success. Confident in ability to collaborate with cross-functional teams to solve complex , high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
4
4
years of professional experience
Work History
Business Specialist
JPMorgan Chase
05.2021 - 08.2023
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Managed timely and effective replacement of damaged or missing products.
- Managed over 100 customer calls per day with 98 % survey satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Customer Service Representative
Conduent
04.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records
Education
High School Diploma -
Brooks Academy Science And Engineering
San Antonio, TX06.2017
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions Oriented professional
- High Achiever
- Microsoft Programs Expertise
- Google Workspace
- Data Input
- Project Management Software
Timeline
Business Specialist
JPMorgan Chase
05.2021 - 08.2023
Customer Service Representative
Conduent
04.2019 - 08.2020
High School Diploma -
Brooks Academy Science And Engineering
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