Nicole Hernandez
Ontario ,CA
Summary
To obtain a full-time position where education, skills, and experience can be utilized. Enthusiastic personality and Customer Service professional with expertise in communication. Education, skills, and experience can be utilized. Enthusiastic personality and Customer Service professional with expertise in communication. I am looking for a company I can grow with and possibly room for future advancement.
Overview
19
19
years of professional experience
Work History
Enrollment Specialist
Southern California University Of Health Sciences
01.2023 - Current
- Serve as primary point-of-contact for prospective students to provide information about Accelerated Science course schedules and requirements
- Accurately explain Accelerates Sciences expected outcomes, students services, and tuition information to prospective students
- Collaborate with marketing to ensure accuracy of information on website
- Make 50-100 outbound calls on average per day using a dialing software; send text messages to prospective students
- Assist students in registering fors, working with the Registrar’s office as needed
- Maintain communication with students to ensure students have access to course materials and are prepared for their first day of class via text, phone and/or email
- Consistently follow up with students to ensure successful enrollment in subsequents.
- Monitor enrollment numbers in courses and determine, with Director of Accelerated Sciences, course cancellations as necessary
- Contact students in cancelleds to offer them alternative options
- Initiate and confirm removal of canceled class from CX, Add form and Website
- Manage prospective student database in Salesforce
- Represents SCU on- and off- campus to prospective students and other individuals and organizations in events such as open houses, orientation programs, career fairs, and student related events as needed.
- Maintain ongoing strategic communications with counselors from other higher education institutions, including email, print, and other media, in close consultation with the Director for Admissions.
- Collaborate with other departments and individuals (including but not limited to Student Services, Learning Resource Center, Accelerated Sciences academic team) across campus to ensure Accelerated Sciences students are supported
- Follow best practices and compliances with all SCU policies and procedures.
- Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance.
- Uphold the highest levels of professionalism, with high ethical conduct expected at all times.
- Performs any other SCU other duties as required and assigned.
Medical Assistant
St.Jude Medical Center
04.2021 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient spirometry.
Medical Assistant
St. Joseph Heritage Healthcare
01.2021 - 12.2022
- Worked primarily front office and some back office , checking in patients, verifying insurances, worked in different specialities, dermatology, rheumatology, internal medicine, family practice, podiatry, diagnostics, setting appointments, receiving copays,
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- covid screening
Medical Assistant
Dr. Allen Gorenburg Allergy & Asthma Specialist
07.2020 - Current
- Skin test
- Injections
- Front and Back office
- Vitals
BDC Representative
Puente Hills Chevrolet
11.2019 - 03.2020
- Contacted customers and prospects to generate new business for Chevrolet projects to achieve company goals
- Receptionist
- Met Monthly Quotas
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
Medical Assistant
Dr. Joseph Pachorek
09.2012 - 11.2014
- Front/Back office
- Submitted prescriptions to pharmacy via phone, fax or web
- Prepared patients for electrocardiograms, suture removal and dressing changes
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Obtained patient medical history, including medication information, symptoms and allergies
- Scheduled and accompanied patients to medical appointments
- Assisted Physicians with Pap smears
- Submitted Referrals
- Assessed all calls and inquires in an efficient manner and prioritize based on medical emergencies
- Performed injections, ear lavages, and vitals
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
Collections Coordinator
Camino Real Chevrolet
08.2009 - 08.2011
- Collected past due down payments
- Interacted with customers professionally by phone, email or in-person to provide information
- Small Claims Court
BDC Representative
Board Ford
03.2005 - 09.2008
- Contacted customers and prospects to generate new business for Ford to achieve company goals
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Scheduled Appointments
- Achieved monthly quotas
- Researched potential clients and markets to prepare for appointments
- Performed cold-calling and follow-ups with leads to secure new revenue
- Set up appointments with potential and current customers to promote new products and services
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Medical Assistant
Imperial Primary Care Medical Group
03.2005 - 03.2006
- Front/Back Office
- Sanitized, restocked and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Maintained detailed records of test results by entering data and patient information into computer
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Education
AA - Medical Assisting
Platt College
Alhambra2012
Business Management Certificate - Business Administration And Management
Bryman College
City of Industry, CA2007
Certificate of Medical Assisting - undefined
American Career College
Anaheim, Ca2005
Skills
- Excellent customer service skills
- Works professionally and well with others
- Can work in a group setting or individually
- Meets daily and monthly tasks in a timely manner
- Positive Attitude
- Medical Assistant
- Elect
- Patient Treatment
- Echocardiogram (EKG/ECG)
- Medical Triage
Timeline
Enrollment Specialist
Southern California University Of Health Sciences
01.2023 - Current
Medical Assistant
St.Jude Medical Center
04.2021 - 12.2022
Medical Assistant
St. Joseph Heritage Healthcare
01.2021 - 12.2022
Medical Assistant
Dr. Allen Gorenburg Allergy & Asthma Specialist
07.2020 - Current
BDC Representative
Puente Hills Chevrolet
11.2019 - 03.2020
Medical Assistant
Dr. Joseph Pachorek
09.2012 - 11.2014
Collections Coordinator
Camino Real Chevrolet
08.2009 - 08.2011
BDC Representative
Board Ford
03.2005 - 09.2008
Medical Assistant
Imperial Primary Care Medical Group
03.2005 - 03.2006
AA - Medical Assisting
Platt College
Business Management Certificate - Business Administration And Management
Bryman College
Certificate of Medical Assisting - undefined
American Career College
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