Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE HERNANDEZ

Miami,FL

Summary

Seeking to bring my enthusiasm and positive attitude for efficient, friendly customer service.

Overview

8
8
years of professional experience

Work History

Receptionist Administrator/Entry Level Tax Prepare

Lester Barreras CPA PA
Miami, FL
05.2022 - 08.2025
  • Managed front desk operations and greeted visitors with professionalism.
  • Coordinated appointment scheduling for multiple departments efficiently.
  • Maintained organized filing systems for client records and documents.
  • Assisted in handling incoming calls and directing inquiries appropriately.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Assisted in preparing tax returns for individuals and small businesses.
  • Organized client documents for efficient tax preparation workflow.
  • Managed appointment scheduling for tax preparation sessions with clients.
  • Maintained updated knowledge of tax regulations and compliance requirements.
  • Communicated with clients to gather necessary financial information and documents.
  • Filed electronic tax documents using designated software systems efficiently.
  • Organized files in an orderly fashion both electronically and physically according to established procedures.
  • Input data into the company's software for preparation of returns.
  • Provided customer service support by responding promptly to inquiries from taxpayers or other stakeholders regarding their accounts or filings.

Receptionist

Michael K. Fish P.A.
Miami, FL
08.2021 - 03.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Placed purchase orders to restocked maintain adequate stock levels.

Customer Service Cashier

McDonald's
Miami, FL
03.2019 - 06.2021
  • Restocked, arranged, and organized Products.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained customer satisfaction while handling Customer's product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Cleaned, organize and sanitized customer's common areas.

Early Childhood Assistant

John A. Ferguson Senior High School Childhood Prog
Miami, FL
08.2017 - 06.2021
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Helped children take care of personal needs and maintain good hygiene.
  • Provided individualized instruction and support to meet personal needs of each child.
  • Ordered and restocked classroom supplies.
  • Organized snack time and nap hours.
  • Encouraged children to interact with each other and participate in group activities.

Education

Florida 4-40 License (CIR) - Certified Insurance Representative

All-Lines Training Academy
Miami, FL
07.2021

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06.2021

Skills

  • Administration and operations
  • Deadline adherence
  • Multitasking capacity
  • Goal setting
  • Staff scheduling
  • Communication skills
  • Credit and collections
  • Appointment scheduling
  • Document management
  • Office administration
  • Client communication
  • Multi-line phone operation
  • Problem solving
  • Mail handling
  • Call handling
  • Tax preparation

Timeline

Receptionist Administrator/Entry Level Tax Prepare

Lester Barreras CPA PA
05.2022 - 08.2025

Receptionist

Michael K. Fish P.A.
08.2021 - 03.2022

Customer Service Cashier

McDonald's
03.2019 - 06.2021

Early Childhood Assistant

John A. Ferguson Senior High School Childhood Prog
08.2017 - 06.2021

Florida 4-40 License (CIR) - Certified Insurance Representative

All-Lines Training Academy

High School Diploma -

John A. Ferguson Senior High School

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NICOLE HERNANDEZ