NICOLE HERNANDEZ
Miami,FL
Summary
Seeking to bring my enthusiasm and positive attitude for efficient, friendly customer service.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator/Entry Level Tax Prepare
Lester Barreras CPA PA
Miami, FL
05.2022 - 08.2025
- Managed front desk operations and greeted visitors with professionalism.
- Coordinated appointment scheduling for multiple departments efficiently.
- Maintained organized filing systems for client records and documents.
- Assisted in handling incoming calls and directing inquiries appropriately.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted in preparing tax returns for individuals and small businesses.
- Organized client documents for efficient tax preparation workflow.
- Managed appointment scheduling for tax preparation sessions with clients.
- Maintained updated knowledge of tax regulations and compliance requirements.
- Communicated with clients to gather necessary financial information and documents.
- Filed electronic tax documents using designated software systems efficiently.
- Organized files in an orderly fashion both electronically and physically according to established procedures.
- Input data into the company's software for preparation of returns.
- Provided customer service support by responding promptly to inquiries from taxpayers or other stakeholders regarding their accounts or filings.
Receptionist
Michael K. Fish P.A.
Miami, FL
08.2021 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Placed purchase orders to restocked maintain adequate stock levels.
Customer Service Cashier
McDonald's
Miami, FL
03.2019 - 06.2021
- Restocked, arranged, and organized Products.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction while handling Customer's product returns quickly and professionally.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed and resolved differences between accounting information and cash drawer.
- Cleaned, organize and sanitized customer's common areas.
Early Childhood Assistant
John A. Ferguson Senior High School Childhood Prog
Miami, FL
08.2017 - 06.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Helped children take care of personal needs and maintain good hygiene.
- Provided individualized instruction and support to meet personal needs of each child.
- Ordered and restocked classroom supplies.
- Organized snack time and nap hours.
- Encouraged children to interact with each other and participate in group activities.
Education
Florida 4-40 License (CIR) - Certified Insurance Representative
All-Lines Training Academy
Miami, FL07.2021
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2021
Skills
- Administration and operations
- Deadline adherence
- Multitasking capacity
- Goal setting
- Staff scheduling
- Communication skills
- Credit and collections
- Appointment scheduling
- Document management
- Office administration
- Client communication
- Multi-line phone operation
- Problem solving
- Mail handling
- Call handling
- Tax preparation
Timeline
Receptionist Administrator/Entry Level Tax Prepare
Lester Barreras CPA PA
05.2022 - 08.2025
Receptionist
Michael K. Fish P.A.
08.2021 - 03.2022
Customer Service Cashier
McDonald's
03.2019 - 06.2021
Early Childhood Assistant
John A. Ferguson Senior High School Childhood Prog
08.2017 - 06.2021
Florida 4-40 License (CIR) - Certified Insurance Representative
All-Lines Training Academy
High School Diploma -
John A. Ferguson Senior High School