Nicole Hernandez

• Supervised onboarding programs and training schedules for new hires, ensuring smooth integration into the team.
• Guided employees through orientation, company policies, and compliance procedures.
• Assisted with employee relations, addressing concerns and supporting performance improvement.
• Managed administrative operations including client policy issues, records, and high-volume communications.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Led onboarding and training for new employees, ensuring knowledge of policies and company culture.
• Supervised office operations, monitored team performance, and coached employees for growth.
• Created and implemented retention programs to increase client and employee satisfaction.
• Generated reports and ensured compliance with organizational and regulatory requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Supported staff with administrative and onboarding tasks, including scheduling and training coordination.

• Managed patient databases, office correspondence, and high-volume calls.
• Assisted leadership with HR-related duties, ensuring compliance with organizational policies.
• Provided operational support for staff and enhanced workflow efficiency.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Delivered superior customer service while assisting with onboarding and training new associates.
• Supported supervisors with team coaching, mentoring, and sales floor coordination.
• Executed merchandising strategies and resolved client concerns to improve satisfaction.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.