NICOLE HERNANDEZ
Cypress
Summary
Dynamic stylist with a proven track record at Shampu Salon, excelling in client consultations and advanced color correction techniques. Renowned for delivering exceptional customer service and driving product sales, I leverage my expertise in balayage and highlights to create tailored looks that enhance client satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Stylist
Shampu Salon
12.2023 - Current
- Delivered premium customer service to high-value clientele in fast-paced environment.
- Trained junior stylists on best practices in customer service and styling techniques.
- Utilized advanced product knowledge to provide recommendations that suited client hair types.
- Coordinated with team members to streamline appointment scheduling and improve service delivery.
- Conducted customized hair care consultations to assess client needs and develop tailored styling plans.
- Promoted salon products, treatments, and special services to drive revenue growth.
- Maintained polished professional presence while upholding exceptional standards of client care.
Stylist
The Upper Hand Salon
River Oaks
06.2021 - 12.2023
- Delivered exceptional customer service to high-yield clients in a fast-paced salon environment.
- Conducted personalized hair care consultations to identify client needs and preferences.
- Developed customized styling plans that increased client satisfaction and loyalty.
- Promoted salon treatments and products, driving significant sales growth.
- Maintained professionalism and polished appearance while complying with salon standards.
- Leveraged advanced product knowledge to recommend suitable options for diverse hair types.
Stylist
Beautique Day Spa & Salon
Town & Country
08.2017 - 06.2021
- Responsible for styling women, men and children
- Providing the ultimate hair design experience
- Consultation specialist
- Maintain professional appearance
- Caring and nurturing disposition
Assistant/Stylist
Envision Salon
Tomball
01.2014 - 01.2017
- Guided clients in selecting hairstyles that enhanced personal style and preferences.
- Maintained clean, organized workspace to improve salon atmosphere and efficiency.
- Collaborated with stylists to create innovative looks, ensuring client satisfaction and loyalty.
Color Specialist
Visible Changes
Galleria/Houston
01.2013 - 01.2014
- Maintained inventory of hair color products and restocked shelves as needed.
- Developed custom hair coloring techniques to meet customer needs.
- Performed consultations with clients to discuss their desired hair color results.
- Mixed various combinations of hair dyes according to instructions provided by manufacturers.
- Provided technical advice regarding product selection and usage to other salon staff members.
- Inspected finished looks for any flaws or inconsistencies before releasing clients from chair.
Education
Natural Beaded Rows hair extension class -
08.2021
L’Oréal Color Encounter -
L’Oréal
NYC West08.2019
Glo Skin Beauty Workshop/ Bridal Artistry -
Glo Skin Beauty Workshop
Houston, TX05.2018
Goldwell Master Colorist -
Goldwell
New York, NY01.2018
Toni & Guy Advanced Academy -
Toni & Guy Advanced Academy
Plano, TX03.2015
Keratin Complex Smoothing -
Keratin Complex
Houston, TX01.2014
High School -
Cypress Woods High School
Cypress, TX01.2013
Skills
- Balayage
- Color correction
- Highlights
- Haircuts
- Keratin Smoothing
- Brazilian Blowouts
- Women’s, Men’s and children’s cuts
- Client consultation expertise
- Customer service excellence
- Product knowledge and promotional marketing
Professional Overview
Dedicated professional with motivation to maintain customer satisfaction and contribute to company success while providing outstanding Customer Service. Strong communication and organization skills, creative problem solving with a knack for timeliness. My objective is to obtain a position with a company that will allow me to use my extensive background in the customer service industry and allow me to continue to grow and advance my skills.
Timeline
Stylist
Shampu Salon
12.2023 - Current
Stylist
The Upper Hand Salon
06.2021 - 12.2023
Stylist
Beautique Day Spa & Salon
08.2017 - 06.2021
Assistant/Stylist
Envision Salon
01.2014 - 01.2017
Color Specialist
Visible Changes
01.2013 - 01.2014
Natural Beaded Rows hair extension class -
L’Oréal Color Encounter -
L’Oréal
Glo Skin Beauty Workshop/ Bridal Artistry -
Glo Skin Beauty Workshop
Goldwell Master Colorist -
Goldwell
Toni & Guy Advanced Academy -
Toni & Guy Advanced Academy
Keratin Complex Smoothing -
Keratin Complex
High School -
Cypress Woods High School