Hi, I’m
Nicole Hernandez
Conroe,TX
Summary
Dynamic Sales/Customer Service Representative with a proven track record at Momentum Solar, excelling in conflict resolution and customer satisfaction. Leveraged CRM expertise to enhance client relations and drive repeat business. Recognized for training new hires and fostering a collaborative team environment, ensuring exceptional service delivery and positive customer experiences.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. 5+ years Sales/Customer service experience.
Overview
10
years of professional experience
Work History
Momentum Solar
Sales/Customer Service Representative
01.2021 - 01.2025
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Person to person sales
Toys"R"Us
Sales/Customer Service Representative
02.2015 - 05.2018
Job overview
- Processed service requests, ensuring accuracy and timeliness in resolution efforts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new employees on product knowledge and customer interaction best practices.
- Implemented sales strategies to enhance customer engagement and drive store traffic.
Education
Drake School of Business Elizabeth
Medical Assistant from Medical Assistance
05-2015
Job CorpsEdison, NJ
High School Diploma
06-2011
Skills
- Customer service
- Organized scheduling coordination
- Client relations
- Critical thinking
- Detail-oriented data management
- Call center experience
- Conflict resolution
- Professional telephone demeanor
- CRM expertise
- Time Management
- Self Motivated
- Strong verbal and written communication skills
- Problem Resolution
Timeline
Sales/Customer Service Representative
Momentum Solar
01.2021 - 01.2025
Sales/Customer Service Representative
Toys"R"Us
02.2015 - 05.2018
Drake School of Business
Medical Assistant from Medical Assistance
Job Corps
High School Diploma