Nicole Herrera

Obtain Accurate information including patients demographics, insurance and legal documentation with Epic, Open EMR.

• Assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration.
• Capable of working and navigating several applications and websites related to registration simultaneously.
• Use critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes.
• Utilize independent judgment to accommodate special requests from internal and external customers as indicated.
• Ability to effectively communicate with patients, physicians, family members and co-workers in consistent manner with customer service focus and application of positive language principles.
• Organizes time effectively, minimizing incidental overtime, and sets priorities.
• Utilizes time between heavy workloads efficiently and helps other team members.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Comfortable engaging with customers in a metrics-driven environment.
• Capable to navigate multiple technologies while staying engaged with our customers.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Capable to demonstrate and extreme adaptability in a fast-paced environment.
• Able to have strong customer focus with ability to have detailed conversations with our customers.
• Take full control of each customer interaction while treating customers with respect and responding with empathy.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Was required to abide by all applicable regulatory and department practices and procedure.
• Developed the ability to work independently and in a team environment.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout critical touch points with team leader's.
• Create scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
• Skills in recruiting, selecting and talent management of hourly team members and leaders.
• Access all areas of building to respond to guest or team member issues.
• Implemented project management techniques to overcome obstacles and increase team productivity.