Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Herrera

Albuquerque,NM

Summary

Friendly and organized Usher with excellent customer service skills. Competent in cash register operations and accurate record keeping. Skilled in verifying the authenticity of credentials and tickets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

VIP Usher

Live Nation
03.2023 - Current
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Assisted in event preparations, ensuring efficient operations during performances or special events.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.

Colorguard/Band Coach

Moriarty High School
07.2022 - Current
  • Enhanced team performance by developing and implementing precise choreography routines.
  • Boosted audience engagement with energetic and visually appealing performances.
  • Collaborated with fellow members to refine techniques, resulting in a unified and polished presentation.
  • Achieved high scores at regional competitions through dedication and rigorous practice sessions.
  • Promoted a positive team environment by fostering good communication and offering constructive feedback to peers.

Shift Lead

Pilot Flying J Travel Center
09.2022 - 03.2023
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Supervisor

Bercos Bistro
06.2021 - 03.2022
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Wedding Concierge/Banquet Server

Heritage Hotels @hotel Albuquerque
02.2018 - 07.2019
  • Enhanced client satisfaction by providing personalized wedding planning services tailored to individual needs and preferences.
  • Streamlined wedding day logistics by effectively coordinating with vendors, venues, and bridal parties.
  • Ensured timely delivery of all wedding services through proactive communication with suppliers and service providers.
  • Optimized budget allocation for clients by negotiating favorable contracts with vendors and suppliers.

FSW/Prep Cook/DIshwasher/Utility Worker

Chartwells Schools Dining Services
09.2008 - 08.2018
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Assisted with menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.

Child Care Assistant Teacher

Southwest Child Care
02.2014 - 10.2014
  • Enhanced children''s emotional development by creating a nurturing and supportive environment.
  • Improved communication skills among children through group activities and collaborative projects.
  • Established strong relationships with parents, providing regular updates on their child''s progress and learning needs.
  • Assisted lead teacher in planning and implementing developmentally appropriate curriculum for children aged 2-5 years old.

Education

High School Diploma -

Manzano High School
Albuquerque, NM
05.2008

Skills

  • Security Awareness
  • Health Codes Compliance
  • Policy Enforcement
  • Loss Prevention Training
  • Hospitality Service Expertise

Timeline

VIP Usher

Live Nation
03.2023 - Current

Shift Lead

Pilot Flying J Travel Center
09.2022 - 03.2023

Colorguard/Band Coach

Moriarty High School
07.2022 - Current

Supervisor

Bercos Bistro
06.2021 - 03.2022

Wedding Concierge/Banquet Server

Heritage Hotels @hotel Albuquerque
02.2018 - 07.2019

Child Care Assistant Teacher

Southwest Child Care
02.2014 - 10.2014

FSW/Prep Cook/DIshwasher/Utility Worker

Chartwells Schools Dining Services
09.2008 - 08.2018

High School Diploma -

Manzano High School

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Nicole Herrera