Nicole Herrera
Houston,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Access specialist II
Lyndon B. Johnson Harris Health
02.2022 - Current
- Obtain Accurate information including patients demographics, insurance and legal documentation with Efficiency
- Assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration
- Capable of working and navigating several applications and websites related to registration simultaneously
- Including Epic,Cerner,EHR,Insurance verification
- Use critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes
- Utilizes independent judgment to accommodate special requests from internal and external customers as indicated
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Organizes time effectively, minimizing incidental overtime, and sets priorities
- Utilizes time between heavy workloads efficiently and helps other team members.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Trained new staff on hospital processes and procedures.
Account Specialist I
Jp Morgan Chase
02.2021 - 03.2022
- Comfortable engaging with customers in a metrics-driven environment
- Capable to navigate multiple technologies while staying engaged with our customers
- Capable to demonstrate and extreme adaptability in a fast-paced environment
- Able to have strong customer focus with the ability to have detailed conversations with our customers
- Take full control of each customer interaction while treating customers with respect and responding with empathy
- Documented customer account activities thoroughly and concisely
- Learned to be prioritize work in order to be effective
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Was required to abide by all applicable regulatory and department practices and procedure
- Developed the ability to work independently and in a team environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Administrator/ coordinator
Target Co.
05.2020 - 02.2021
- Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
- Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders
- Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
- Skills in recruiting, selecting and talent management of hourly team members and leaders
- Access all areas of the building to respond to guest or team member issues.
- Enhanced team productivity through effective task delegation and resource allocation.
Education
Bachelor of Science -
Lone Star College
Houston, TX12.2026
Skills
- Advanced proficiency in Outlook, Excel, Microsoft Word, and PowerPoint
- Type 70 Words Per Minute
- Computer software and technology literacy
- Advanced record keeping and organizational skills
- Efficient in multitasking
- Native proficiency in English and Spanish read, written, and spoken
- Adaptability and Flexibility
- Policy and Procedure Adherence
Timeline
Patient Access specialist II
Lyndon B. Johnson Harris Health
02.2022 - Current
Account Specialist I
Jp Morgan Chase
02.2021 - 03.2022
Administrator/ coordinator
Target Co.
05.2020 - 02.2021
Bachelor of Science -
Lone Star College
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