Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Hess

Three Rivers,MI

Summary

Organized and dedicated worker with proven track record of providing exceptional customer service in multiple environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Secretary

R Glass Inc.
01.2021 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Realtor

D MottL Realty Group
01.2017 - Current
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

Post Office Clerk

United States Postal Service, USPS
11.2019 - 01.2021
  • Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
  • Reduced wait times for customers by consistently maintaining a well-organized work area.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Distributed mail on foot to residences and businesses, delivering to approximately 30 customers per shift.

Education

GED -

Pathfinders Alternative And Adult Education
Dowagiac, MI
01.2019

No Degree - General Studies

Southwestern Michigan College
Dowagiac, MI
2018

Skills

  • Customer Service
  • Office Administration
  • Customer Needs Assessment
  • Cash Handling
  • Bookkeeping
  • Attention to Detail
  • Confidentiality Understanding
  • Bookkeeping
  • Attention to Detail
  • File Management
  • Verbal and Written Communication

Certification

  • Licensed Realtor - Michigan

Timeline

Secretary

R Glass Inc.
01.2021 - Current

Post Office Clerk

United States Postal Service, USPS
11.2019 - 01.2021

Realtor

D MottL Realty Group
01.2017 - Current

GED -

Pathfinders Alternative And Adult Education

No Degree - General Studies

Southwestern Michigan College

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Nicole Hess