Nicole Heying
Lancaster,CA
Summary
Organized, dependable administrative professional with extensive experience in multitasking, documentation, and working in a fast-paced environment, notably with the Ventura County Sheriff's Department and the City of Lancaster. Expert in report-writing with a strong attention to detail/accuracy. Self-motivated, independent worker who prioritizes tasks and completes with focus on quality and efficiency. Quick-learning team player who collaborates, communicates, and partners well with coworkers and peers. Emphasis on strengths in self-motivation, multitasking, as well as written and verbal communication skills.
Overview
11
11
years of professional experience
Work History
Clerical Aide
City of Lancaster
11.2013 - 05.2015
- Responded to inquiries from callers seeking information.
- Input data into spreadsheets and databases.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sheriff's Service Technician
Ventura County Sheriff's Department
10.2006 - 07.2011
- Organized criminal documents such as logs, records, reports, and activity journals.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Authored incident reports for management on violations and discrepancies.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Thoroughly analyzed criminal information.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Routinely counted inmates and in response to potential security breaches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Office Administrator
Delta Liquid Energy
10.2004 - 10.2006
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multiple phone lines routing calls, delivering messages to staff and greeting customers.
- Responsible for accounts payable and accounts receivable.
- Processed and recorded payments in person, online, and over the phone.
- Tracked office supplies and restocked low items.
- Completed daily banking tasks.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided clerical support to employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Education
San Diego Mesa College
San Diego, CACertificate of Training And Completion -
Corrections Officers Academy
El Centro, CA01-2006
Moorpark College
Moorpark, CAAntelope Valley College
Lancaster, CAHigh School Diploma -
Highland High School
Palmdale, CA06-2003
Skills
- Multitasking and prioritization
- Certified in 10-key
- Report writing
- Administrative support specialist
- Strong interpersonal skills
- Document processing
- Data accuracy
- Witness interviews/documentation
- De-escalation techniques
Timeline
Clerical Aide
City of Lancaster
11.2013 - 05.2015
Sheriff's Service Technician
Ventura County Sheriff's Department
10.2006 - 07.2011
Office Administrator
Delta Liquid Energy
10.2004 - 10.2006
San Diego Mesa College
Certificate of Training And Completion -
Corrections Officers Academy
Moorpark College
Antelope Valley College
High School Diploma -
Highland High School
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