Nicole Hicks
Miami,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Hilton
Miami, FL
01.2025 - Current
- Delivered exceptional guest experiences by promptly addressing inquiries and resolving issues.
- Managed check-in and check-out processes, ensuring accuracy and efficiency for all guests.
- Coordinated with housekeeping and maintenance teams to uphold hotel standards and guest satisfaction.
- Trained and mentored new staff on operational procedures and customer service best practices.
Marketing Assistant
RoadCare
Miami, FL
01.2022 - 02.2023
- Assisted in creating social media marketing campaigns. Increased number of sales by 75%. Conducted keyword research. Maintained an inventory of marketing and sales materials.
- Hybrid
Digital Marketing Intern
Salvador Textiles
Miami, FL
06.2018 - 08.2021
- Identified value propositions and key messages for company's online marketing campaigns. Traveled internationally to meet with clients and delivered company messages. Led development of campaigns for online advertising through social media platforms. Cultivated and managed relationships with key clients and vendors.
- Remote
Education
Bachelor's of Business Administration - Marketing
Florida International University
Miami, FL12-2021
Skills
- Data Analysis
- Social media expertise
- Microsoft Office
- Customer Service
- Strategic Thinker
- Bilingual in English and Spanish
Timeline
Guest Service Agent
Hilton
01.2025 - Current
Marketing Assistant
RoadCare
01.2022 - 02.2023
Digital Marketing Intern
Salvador Textiles
06.2018 - 08.2021
Bachelor's of Business Administration - Marketing
Florida International University