Nicole Hicks-Johnson
Bakersfield,CA
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
17
17
years of professional experience
Work History
Volunteer
Toddler Tech Daycare/Preschool
Bakersfield, CA
07.2023 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Maintained child-friendly environment with access to outdoor activities.
Intern
Shafter High School
Shafter, CA
01.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Warehouse Assistant
Voler
Grover Beach, CA
06.2016 - 10.2017
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Customer Service Associate
Fourever Funky Inc
Bakersfield, CA
07.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
Customer Service Associate
Walmart
Arroyo Grande, CA
09.2007 - 01.2013
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
Education
Bachelor of Arts - Sociology
California State University Bakersfield
Bakersfield, CA05.2024
Associate of Arts - Sociology
Bakersfield College
Bakersfield, CA05.2020
Associate of Arts - Human Services
Bakersfield College
Bakersfield, CA05.2020
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
Bakersfield, CA05.2020
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Adaptability and Dependability
- Cross-cultural understanding
- Telephone Etiquette
- MS Office
- Deadline Adherence
- Data Entry
- California Driver's License
Timeline
Intern
Shafter High School
01.2024 - 05.2024
Volunteer
Toddler Tech Daycare/Preschool
07.2023 - Current
Warehouse Assistant
Voler
06.2016 - 10.2017
Customer Service Associate
Fourever Funky Inc
07.2014 - 01.2016
Customer Service Associate
Walmart
09.2007 - 01.2013
Bachelor of Arts - Sociology
California State University Bakersfield
Associate of Arts - Sociology
Bakersfield College
Associate of Arts - Human Services
Bakersfield College
Associate of Arts - Liberal Arts And General Studies
Bakersfield College