Nicole Higgins
Wildomar,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Certified Relationship Coach
NC's Coaching with a Purpose
08.2021 - Current
- Built trust and openness with clients establishing connections with attentive listening and communication
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
Assistant Manager
Icings by Claire's
04.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reviewed sales and gross profit report to assess company efficiency.
Medical Transcriptionist
Lasswell Associates
06.2009 - 09.2014
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Recorded information using word processing, dictation and transcription software and equipment.
Cashier/Customer Service/Manager
Bagels Galore
01.2007 - 11.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Food handler's training & california responsible beverage service training certificates - #132329 Certification
Hospitality Exam
10.2023
Liquor Knowledge course & Bartending mixology-professional bartending certificate - #10000044901 Certification
Bartending Online
02.2023
Blood borne pathogens and infection control for Los Angeles - #SR0301455 Certification
Biological Solutions
04.2022
Microshading-ombrè eyebrows, Lip blushing and Lip Liner Certifications -
Luxy Beauty Courses
03.2022
K-tip-I-tip-beaded weft and tape in hair extension installation certifications -
Dream Catchers Hair Extension Artist
03.2022
#756352
Certified Coaches Alliance
07.2021
Neuro-linguistics programming certificate - #GAX4Y1HE
New Skills Academy
09.2020
Starting a business; business administration and management certificate - #AUDXDGPC
University of Santa Clara
08.2020
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Motivational Techniques
- Goal Setting
- Self-awareness
- Customer Focus
- Calm and Professional Under Pressure
- Problem Resolution
- Product and service knowledge
Introduction
Salutations, I'm Niki, it's a pleasure to meet you. I'm a 39-year-old Mama and Certified Relationship Coach who has a passion for learning new things. I'm applying for the position because I'm ready to use my extensive schooling and knowledge I've obtained over the years to become part of a team, gain experience in the industry and to have extra income because my girls are quite expensive, especially in today's time. I have had multiple different jobs over the years with years in between due to being a mom and wanting to be there for my girls every step of the way. The periods I wasn't working and with my girls, I made sure to continue learning new skills to be prepared for returning to a career. I'm not only a certified relationship coach, but I obtained certificates in permanent makeup; hair extension installation; business courses as well as bartending/ drink mixology paired with the food handlers and alcohol server's certificates. I have total, 17 certifications, due to my passion for learning and my willingness to try new things.
References
- Linda Cotrufo, Coaching Partner, 310-291-0858, 727 W. 38th st, San Pedro, CA, 90731
- Kamela Zahn, Medical Trans., 530-786-8355, 24436 Island Ave., Carson, CA, 90745
- Amanda Barraza, Icing by Claire's -Boss, 310-801-9371, Torrance, CA, 90501
Hobbies
I create and build artwork and one of a kind pieces. I enjoy golf, reading and writing; puzzles; gardening; RC Cars; and customizing cars with vinyl wrapping, paint and rhinestones.
Timeline
Certified Relationship Coach
NC's Coaching with a Purpose
08.2021 - Current
Assistant Manager
Icings by Claire's
04.2016 - 11.2018
Medical Transcriptionist
Lasswell Associates
06.2009 - 09.2014
Cashier/Customer Service/Manager
Bagels Galore
01.2007 - 11.2009
Food handler's training & california responsible beverage service training certificates - #132329 Certification
Hospitality Exam
Liquor Knowledge course & Bartending mixology-professional bartending certificate - #10000044901 Certification
Bartending Online
Blood borne pathogens and infection control for Los Angeles - #SR0301455 Certification
Biological Solutions
Microshading-ombrè eyebrows, Lip blushing and Lip Liner Certifications -
Luxy Beauty Courses
K-tip-I-tip-beaded weft and tape in hair extension installation certifications -
Dream Catchers Hair Extension Artist
#756352
Certified Coaches Alliance
Neuro-linguistics programming certificate - #GAX4Y1HE
New Skills Academy
Starting a business; business administration and management certificate - #AUDXDGPC
University of Santa Clara
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