Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hill

Lawrenceville,GA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

19
19
years of professional experience

Work History

Supervisor

United States Postal Service Career
11.2015 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Clerk/Cashier

Cook County Clerk Of The Circuit Court
03.2005 - 11.2013
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Science - Management

National Louis University
Chicago, IL
05.2006

Skills

  • Operations Management
  • Strategic Planning
  • Staff Management
  • Policy Enforcement
  • Problem-solving abilities
  • Analytical Thinking
  • Adaptability
  • Organizational Skills
  • Task Prioritization
  • Adaptability and Flexibility
  • Time Management
  • Excellent Communication
  • Reliability
  • Multitasking
  • Written Communication
  • Attention to Detail

Timeline

Supervisor

United States Postal Service Career
11.2015 - Current

Clerk/Cashier

Cook County Clerk Of The Circuit Court
03.2005 - 11.2013

Bachelor of Science - Management

National Louis University

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Nicole Hill