Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Accomplishments
ACADEMIC EXPERIENCE
Certification
References
Timeline
Generic

Nicole Hill

New York

Summary

Transformation leader with over 15 years of experience driving operational excellence and product strategy for enterprise-wide programs across financial services, technology, and education. Proven success in overseeing product delivery, transformation portfolios, optimizing budgets, streamlining vendor and process operations, and aligning enterprise strategies to business outcomes. Known for building form. Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Executive Director, Wholesale Credit Risk Product

JP Morgan Chase
NEW YORK
01.2022 - Current
  • Leading strategic direction and execution of a $9.4M global credit platform serving 15K+ users across investment and commercial banking.
  • Leading strategic initiatives across credit platforms to integrate AI into lending and credit worthiness decisions.
  • Define and communicate multi-year roadmap and enterprise vision to C-level stakeholders, aligning credit product enhancements with regulatory and customer needs.
  • Partner with cross-functional teams across regions (Americas, EMEA, APAC) within UX Design, Engineering, and Business Partners to ensure cohesive delivery.
  • Established a prioritization framework that increased intake efficiency and boosted delivery throughput by 40%.
  • Own, communicate and drive product vision and the strategy that align to OKRs to senior executives, control functions, and front-office stakeholders—securing budget, resources, and strategic alignment for our strategic initiatives across our credit risk functions.

Vice President, Enterprise Agile Transformation

Bank of America
JERSEY CITY
07.2018 - 12.2022
  • Supported Global Technology leaders in the execution of our Enterprise Agile Transformation.
  • Led people transformation strategy for our Enterprise Risk and Retail, Preferred, and Wealth organizations, focused on organizational agility and operational performance.
  • Worked with Managing Directors (MD) to communicate complex business needs and resolutions.
  • Led team of agile coaches to develop governance model for Agile Practices, SAFE principles, Jira Structures and product management to 7K+ members in both technology and business.
  • Led a team of agile consultants to transform over 200+ technology teams to agile.
  • Led a team of agile coaches to assist with the modernization of more than 10K technology and business roles that align to enterprise scale agile role definitions and HR playbook for hiring.

Agile & Operational Lead

XS Inc.
MORRISVILLE
05.2016 - 06.2018
  • Oversaw company-wide agile and operational performance for software delivery and business.
  • Oversaw 2-3 scrum teams (25-30 people) as lead Scrum Master.
  • Directed Planning Increment (PI) events for each large initiative.
  • Managed the company’s largest software implementation ($4M), improving performance through change management and agile operations.
  • Created a performance-tracking model and led cross-functional communications across departments.
  • Standardized operational documentation and implemented KPI-driven performance reviews.
  • Implemented standardized KPIs and operational best practices across departments.

Agile Transformation Lead (Consultant)

AICPA
DURHAM
09.2015 - 05.2016
  • Led AICPA’s agile transformation solutions division establishing enterprise practices and process.
  • Developed a center of excellence focused on best practices to improve business efficiencies, customer impact, and overall operations of IT management organization.
  • Led agile transformation activities for Project Managers improving product delivery.
  • Served as the advisor to new product managers on implementing product delivery strategies.
  • Led the agenda of creating and socializing the IT management value stream to improve project communication outside of IT.

Product Manager (Consultant)

CAPITAL ONE
MCLEAN
02.2015 - 09.2015
  • Product development – launching new features for Small Business Call Center Tools.
  • Developed a developer experience hub for managing developer process.
  • Led small team developing customer model for mapping the customer journey.
  • Work closely with senior leadership to create a working structure between technology and business leaders to establish domain practice process and measure delivery of goals.
  • Provided process improvements consulting/coaching to senior leaders managing portfolio release and new product development for new financial tools.
  • Developed an in-depth evaluation system for evaluating and measuring business priorities for IT.

Product Owner

STANLEY GIBBONS
DURHAM
09.2014 - 02.2015
  • Led new search engine product development for Stanley Gibbons $10M ecommerce products.
  • Reported to VP of Product Development to develop the long-term vision and end-to-end roadmap and strategy for how users find products and decrease user search time.

Product Owner, Ed Tech. Consultant

AMPLIFY
DURHAM
05.2011 - 09.2014
  • Led product development on an open data-driven platform to serve more than 4 million students and 200,000 teachers for New York State’s Educational Data Portal Content Management System.
  • Directed the product delivery for a $1M educational application to NYC/NJ schools.
  • Collaborated on a new venture with Mott Foundation to create next generation tech solutions for K-12 with Foundation and Public Education Leaders, Researchers, and.
  • Solidified the product vision, the product positioning, and prioritizing requirements for new products and developed user acceptance testing and user training documentation; along with roll-out critical product releases.
  • Created a $1M campaign with sales and marketing teams to determine opportunities to improve our product adoption based on $20M new market segments in education.

Assistant Director of Student Services

ACHIEVEMENT FIRST
BROOKLYN
04.2009 - 02.2011
  • Directed all levels of school operations, compliance, data management, strategic partnerships, governance, food services and budget, and technology management.
  • Revised all school operations process (which included attendance tracking, student meals, and school transportation and busing programs).
  • Expanded accountability systems for monitoring budget and student records. Directed operations and school portfolio, Monitored school attrition data.
  • Reviewed and negotiated vendor contract and school’s technology expansion initiatives.

Consultant, Strategy and Operations

DELOITTE CONSULTING
WASHINGTON
07.2006 - 07.2009
  • Worked with public and private sector leaders to design and deploy over $10M in process improvement initiatives, Homeland Security, Postal Services and Retail.
  • Supported the development of Department of Defense financial improvement readiness plan.
  • Create standard operating documents on general fund controls and streamlining processes.
  • Worked closely with senior managers and partners to develop strategic presentations and solutions.
  • Prepared white paper for government agencies focused on various process expertise for improving financial systems.

Systems & Hardware Engineer

ROCKWELL COLLINS
CEDAR RAPIDS
06.2005 - 06.2006
  • Directed large aerospace systems in the Midwest and Southeastern United States.
  • Led hardware design production team to produce an $11.5M integrated systems module to a leading aerospace communication client.
  • Coordinated multidiscipline engineers to create system level requirements.
  • Developed technical white paper to support implementation for creating advances systems.

Education

Master of Public Administration -

Management University
New York, New York
01.2011

Bachelor of Science - Electrical Engineering

North Carolina Agricultural & Technical State University
Greensboro, North Carolina

Skills

  • Microsoft Office (WD, PPT, EX) – Highly Proficient
  • Horizon Jira – Proficient
  • Visual Studio – Proficient
  • Rally – Proficient
  • Version One – Proficient
  • Strategic planning
  • Agile methodologies
  • Data analysis
  • Product development
  • Stakeholder engagement
  • Project management
  • Cross-functional collaboration
  • Team leadership
  • Resource allocation
  • Change management
  • User experience design
  • Budget reporting
  • Business development
  • Program management
  • Vendor relations

Hobbies and Interests

COMMITTEE PROJECT FOUNDATION Board Member, Tiffany Allen Reed Scholarship Foundation, Managing Director of Fundraising and Strategic Initiatives, Alpha Kappa Alpha Sorority Inc., Member/ Former Program Chair, United Way Arlington Regional Board & Council, Council Member

Accomplishments

  • 15k Trained in SCRUM
  • Practicing SCRUM
  • Million (10) in cost savings for non-profits
  • 100+ processes streamlined

ACADEMIC EXPERIENCE

  • Adjunct Associate Professor/ St. John University; School of Business, Queens, New York
  • Delivered lectures on Introduction to Entrepreneurship, Innovation, and Inventions with a special emphasis on introducing graduate-level students to basic thinking in the areas of innovation and entrepreneurship.
  • Delivered lectures on Social Entrepreneurship and the tools and tactics used by social venture to graduate-level students
  • Adjunct Professor/ Manhattanville College; School of Business, Purchase New York
  • Design and delivered lectures on growth and innovation at the Manhattanville College Graduate School of Business. Preparing mid-level managers on ways to examine the end-to-end innovation process, the decision-making, and governance that is key to innovation sustainability.

Certification

  • Certified Scrum Master (CSM)
  • Certified SAFe 4.6 Agilists

References

References available upon request.

Timeline

Executive Director, Wholesale Credit Risk Product

JP Morgan Chase
01.2022 - Current

Vice President, Enterprise Agile Transformation

Bank of America
07.2018 - 12.2022

Agile & Operational Lead

XS Inc.
05.2016 - 06.2018

Agile Transformation Lead (Consultant)

AICPA
09.2015 - 05.2016

Product Manager (Consultant)

CAPITAL ONE
02.2015 - 09.2015

Product Owner

STANLEY GIBBONS
09.2014 - 02.2015

Product Owner, Ed Tech. Consultant

AMPLIFY
05.2011 - 09.2014

Assistant Director of Student Services

ACHIEVEMENT FIRST
04.2009 - 02.2011

Consultant, Strategy and Operations

DELOITTE CONSULTING
07.2006 - 07.2009

Systems & Hardware Engineer

ROCKWELL COLLINS
06.2005 - 06.2006

Master of Public Administration -

Management University

Bachelor of Science - Electrical Engineering

North Carolina Agricultural & Technical State University

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