Nicole Hill
Keene
Summary
Results-driven professional with strong work ethic and adaptability. Masters new skills swiftly while fostering continuous learning and innovation. Leverages analytical thinking and creativity to solve problems and deliver impactful solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EA/LNA
Cedarcrest Center
Keene
12.2024 - Current
- Provided individualized support to students with special needs, enhancing their learning experience and engagement.
- Collaborated with staff to create a positive learning environment for all students.
- Organized educational materials and resources for classroom use and accessibility.
- Participated in team meetings to discuss student development and classroom strategies.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored resident vital signs and reported changes to nursing staff.
- Accurately documented resident care activities in electronic health records, ensuring compliance and continuity of care.
- Collaborated with healthcare team to develop resident care plans.
- Responded to emergency situations quickly and efficiently.
- Ensured that all equipment used was properly maintained and functioning correctly.
- Observed, monitored, documented and reported any changes in residents'' conditions to the appropriate personnel immediately.
- Provided direct residents care, including bathing, feeding and dressing.
- Facilitated transfers of residents from bed to wheelchair or gurney.
Automotive Service Writer
Pioneer Valley Volvo
Northampton
06.2022 - 12.2024
- Greeted customers and professionally addressed their needs.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services the dealership offers customers.
- Reviewed completed service orders to ensure that all work was done correctly and according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Regularly maintained customer satisfaction via Volvo guidelines of 95% or higher.
- Maintained parts and labor sales of $175,000+ month over month.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Won Chris Collins' Top Dog Performance for November 2023 and regularly kept at Second Place month over month.
Multi-Store Leader
OSL Retail Services
Hadley
09.2021 - 06.2022
- Acquire knowledge and understanding of multiple wireless companies and technologies.
- Maintain, if not surpass, sales quotas.
- Build relationships with clients in order to properly assist them in the moment and the future.
- Knowledge of the different OS pertaining to each piece of technology in order to demonstrate to customers how the devices would better their everyday lives.
- Troubleshoot and resolve problems related to devices.
- Willingly travel to other stores when asked.
- Ensured quality customer service to each and every customer.
- Continuously prospect within and outside of the Electronics department in an effort to maximize sales and company profit.
- Coach employees to maximize sales and productivity on a daily basis.
- Managed overall operations of multi-unit retail stores, including budgeting, forecasting, and staff management.
- Developed strategies to increase customer satisfaction and drive sales growth.
- Supervised daily activities of store personnel, providing guidance and direction to ensure efficient operations.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Demonstrated the use of various applications on mobile devices, such as email, messaging, music, and photos.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
Delivery Driver
Amazon
Holyoke
11.2020 - 09.2021
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance before each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving the delivery vehicles.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned the interior and exterior of the delivery vehicle at the end of the shift, as needed.
- Reported mechanical issues with the delivery vehicle to the supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicles according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions, including rain, snow, sleet, and ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Manager/Sales Associate
Gowireless
Sturbridge
01.2019 - 08.2020
- Maintained, and often surpassed, sales quotas.
- Facilitated transition of customers from personal to business accounts, contributing to revenue growth.
- Helped customers solve problems, offered solutions, and provided customer service.
- Addressed customer inquiries and provided information on products and services.
- Acquired knowledge and understanding of multiple wireless companies and technologies.
- Maintained clean and orderly checkout areas, and completed other general cleaning duties, such as emptying trash cans and wiping down our workstations.
- Maintained a consistent inventory of store property and safes.
- Supported manager with various managerial tasks, enhancing operational efficiency.
- Conducted drawer audits and processed daily deposits to ensure financial accuracy.
Education
EMT-B License - Pre-hospital Healthcare
STCC
Springfield, MA12-2006
High School Diploma -
Hampshire Regional High School
Westhampton, MA06-2006
Skills
- Resident care
- Vital sign monitoring
- Electronic records documentation
- Care plan collaboration
- Emergency response
- Safety compliance
- Documentation and reporting
- Data entry
- Workflow management
- Task prioritization
- Software troubleshooting
- Customer service
- Complaint handling
- Conflict resolution
- Customer relationship management
- Client relationship building
- Relationship management
- Billing inquiry resolution
- Escalation management
- Attention to detail
- Multitasking and organization
- Tech-Savvy
- Computer skills
- Listening skills
- Performance goals
- Strong work ethic
- Strong work ethic
Certification
- BLS - First Aid/CPR
- LNA - New Hampshire Board of Nursing
Timeline
EA/LNA
Cedarcrest Center
12.2024 - Current
Automotive Service Writer
Pioneer Valley Volvo
06.2022 - 12.2024
Multi-Store Leader
OSL Retail Services
09.2021 - 06.2022
Delivery Driver
Amazon
11.2020 - 09.2021
Assistant Manager/Sales Associate
Gowireless
01.2019 - 08.2020
EMT-B License - Pre-hospital Healthcare
STCC
High School Diploma -
Hampshire Regional High School