Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Goss

Tomball

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers and clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

Walzel Properties
05.2014 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Assistant to the Owner

Heirloom Cafe & Market
04.2024 - 08.2024
  • Collaborated with owner to better understand needs and determine purchasing requirements.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Owner/Innkeeper

Seventh Heaven Bed & Breakfast
02.2011 - 05.2014
  • Managed day-to-day business operations.
  • Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.

Server/Catering Assistant

What If Of Hershey
04.2008 - 08.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collaborated with team members to execute seamless catering events for clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events, including Senator luncheons at the Capitol building in Harrisburg, PA

Education

Education

Virginia Commonwealth University
Richmond, VA

Skills

  • Skilled in managing tasks
  • Effective team player
  • Strategic negotiation skills
  • Professional demeanor

Timeline

Assistant to the Owner

Heirloom Cafe & Market
04.2024 - 08.2024

Real Estate Agent

Walzel Properties
05.2014 - Current

Owner/Innkeeper

Seventh Heaven Bed & Breakfast
02.2011 - 05.2014

Server/Catering Assistant

What If Of Hershey
04.2008 - 08.2011

Education

Virginia Commonwealth University

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