Nicole Hinnant
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Office Assistant 2 Supervisor
NYS Department Of Taxation And Finance
New York, NY
09.2023 - Current
- Achieved results by working with staff to meet established targets.
- Maintain all files for department, status changes, maintaining office calendar, checking forms for completeness and accuracy
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Give guidance to employees in handling errors, problems, complaints and/or disputes
- Employee recruitment, including interviews and hiring
- Perform orientations and/or schedule training as needed for employees
- Interpret and explain work procedures and policies to staff
- Implement company or departmental policies, procedures and quality/service standards
Administrative Assistant Trainee
OMH-New York State Psychiatric Institute
New York, NY
12.2022 - 09.2023
- Take minutes during meetings - taking attendance and disturbing meeting minutes to participants
- Review calendars for Director of Nursing
- Prepare reports and spreadsheets for Director of Nursing
- Responsible to help organize scheduling of Nursing staff daily responsibilities
- Answering and directing assessment related calls to appropriate department
- Responding to correspondence, work independently to ensure all written correspondence are received/logged and answered appropriately.
Treatment Unit Clerk
OMH-New York State Psychiatric Institute
New York, NY
01.2022 - 12.2022
- Arrange approximately 10 hospital admissions weekly
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Arranged discharges and patient transportations.
Community Health Liaison
National Black Leadership Commission on Health
New York, NY
01.2021 - 01.2022
- Distribute information about Pfizer and Moderna COVID 19 vaccination and locations where appointments can be made to receive vaccination
- Participate in seminars and additional trainings to expand existing knowledge and skills to be able to effectively communicate importance of vaccinations to public
- Hand out face masks and safe sex kits to members of general public during outreach activities
- Allocate food items from pantry to residents in New York City Housing Authority (NYCHA)
- Distribute flyers, brochures, and health-related items to targeted communities including teenagers, adults and seniors
Receptionist
Brookdale Senior Living
New York, NY
10.2017 - 03.2021
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Managed approximately 30 incoming calls and email daily and packages routed to appropriate staff
- Used clerical abilities to support needs of office staff and back up administrative team members including completing incident reports, data entry and handing out informational flyers to residents about upcoming events
- Greeted guests promptly and consistently set professional tone while providing friendly assistance
Education
Bachelor of Science - Health Education and Promotion, Health Services Administration
Lehman College
May 2021
FEMA: Fundamentals of Emergency Management -
Coursera
OnlineApril 2021
FEMA: Effective Communication -
Coursera
OnlineApril 2021
Associate of Applied Science - Community Health Education
Borough of Manhattan Community College
May 2018
Skills
- Skills & Certificates
- Knowledge of
- Microsoft Word, Excel and PowerPoint
- Office Administration
- Customer Service
- Clerical Support
- Calendar Management
- Time Management
- Excel spreadsheets
Timeline
Office Assistant 2 Supervisor
NYS Department Of Taxation And Finance
09.2023 - Current
Administrative Assistant Trainee
OMH-New York State Psychiatric Institute
12.2022 - 09.2023
Treatment Unit Clerk
OMH-New York State Psychiatric Institute
01.2022 - 12.2022
Community Health Liaison
National Black Leadership Commission on Health
01.2021 - 01.2022
Receptionist
Brookdale Senior Living
10.2017 - 03.2021
Bachelor of Science - Health Education and Promotion, Health Services Administration
Lehman College
FEMA: Fundamentals of Emergency Management -
Coursera
FEMA: Effective Communication -
Coursera
Associate of Applied Science - Community Health Education
Borough of Manhattan Community College
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