Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE HINTON

SPRING,TX

Summary

Looking to build a career in Account Management/Strategy

Overview

15
15
years of professional experience

Work History

Freight Forwarding & Customer Service Agent

DP World Logistics
11.2024 - Current
  • Handle import shipments for multiple customers-coordinating brokerage/ delivery
  • Effectively manage escalations
  • Manage accounting and billing for assigned customers
  • Demonstrate high attention to details to ensure accurate delivery for customers
  • Follow TSA/ compliance guidelines
  • Assist operations team when needed (booking/billing/paying invoices)
  • Build relationships with carriers

Ticket Resolution Specialist

Houston Astros LLC
03.2010 - Current
  • Work ticket Resolution window in box office (walk customers through all mobile app issues)
  • Walk customers through digital ticket process (app downloads/linking accounts/transferring tickets/purchasing)
  • Manage satellite ticket booths during gameday
  • Assist team members with escalations
  • Effectively resolve customer issues
  • Train new hires on ticketing system and database management via Ticketmaster and ProVenue
  • Assist customers with issues involving resale market (StubHub, Vivid Seats, SeatGeek, Ticketmaster Resale,Gametime)
  • Provide administrative support whenever necessary
  • Awarded Employee of the month and nominated for Employee of the year for outstanding customer service

Account Coordinator

Crane Worldwide
07.2021 - 11.2024
  • Handled export and import shipments from beginning to end
  • Handled weekly on-hand reports/ shipments and coordinate shipment details to various destinations
  • Billed and invoice customers
  • Sent quotes for approvals and pre-bookings
  • Offered various options for customers
  • Followed TSA / Compliance guidelines
  • Handled internal drop-shipments
  • Communicated across various departments/management to ensure processes are followed
  • Handled Foreign to Foreign shipments
  • Sent pre-alerts retaining to each shipment before departure
  • Handled OS&D and find resolution
  • Assisted team in operations when needed (filing/uploading billing packets/Uploading documents)

Administrative Clerk

Crane Worldwide
05.2019 - 07.2021
  • Handled customer OS&D and resolve within KPI and SOP(overages/shortages/ part number discrepancies/ missing compliance information/ returns to vendors)
  • Provided outstanding customer service to assigned customers
  • Received material into system via c2c within KPI
  • Sent and monitor daily reports (OS&D and RC not MR'D)
  • Set up and bill LTL shipments for customer
  • Worked closely with warehouse to problem solve customer issues
  • Filed billing packets and job jackets pertaining to our Customer
  • Followed compliance guidelines for classifications for smooth shipment to the destination

Guest Services-Shift Lead

Topgolf Spring
11.2018 - 03.2021
  • Leader and trainer for golf services
  • Ensure wait times are quoted correctly
  • Assisted customers with their bay assignments at check-in/ policies and procedures
  • Handled any retail sales, inventory , and reorganization as needed
  • Maintained golf club inventory at the end of shift
  • Promoted internal guest service standards through courteous and respectful behavior
  • Updated and maintained training
  • Resolved guest complaints quickly, while maintained positive guest relations
  • Maintained clean, orderly and safe workstation and environment always

Sponsorship Assistant

Houston Livestock Show & Rodeo
01.2019 - 05.2019
  • Maintained all tracking for assets within google forms Fulfill asset packets for all sponsors (Tickets, parking, gold badges, bbq tickets, drink tickets)
  • Assisted other departments (Auctions/Sports and Entertainment) as needed with asset packaging and music tracking spreadsheets, record studio reports and complete studio forms for each sponsor for recap books
  • Handled shipouts of assets (tickets, parking, credentials) for sponsors
  • Carried out Rodeo Acts of Kindness Ticket Upgrade inside stadium with sponsors

Box Office Supervisor

House of Blues-Dallas
11.2017 - 08.2018
  • Built events via Ticketmaster system Built out specific ticket offers (Groupon/consignment)
  • Resolved any ticket issues using Ticketmaster host and via mobile apps (Live Nation/Ticketmaster/StubHub)
  • Maintained box office with administrative needs (logging wristbands/ticket stock)
  • Supervised all part time employees and handle escalations if needed
  • Reconciled employee accounts and banks each event
  • Reconciled, fulfilled, and processed ticket orders for VIP, foundation members, employee, and customers
  • Prepared daily sheets and event summaries on event days for all employees (designate wristband colors)
  • Manager on duty for box office during events (Made guest passes/artist will call)
  • Built accounts via Ticketmaster host for multiple departments
  • Reconciled Ticketmaster and accounting reports after every event, sent closing reports

Education

Bachelor of Science -

University of Houston-Downtown
Houston, TX

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills

Timeline

Freight Forwarding & Customer Service Agent

DP World Logistics
11.2024 - Current

Account Coordinator

Crane Worldwide
07.2021 - 11.2024

Administrative Clerk

Crane Worldwide
05.2019 - 07.2021

Sponsorship Assistant

Houston Livestock Show & Rodeo
01.2019 - 05.2019

Guest Services-Shift Lead

Topgolf Spring
11.2018 - 03.2021

Box Office Supervisor

House of Blues-Dallas
11.2017 - 08.2018

Ticket Resolution Specialist

Houston Astros LLC
03.2010 - Current

Bachelor of Science -

University of Houston-Downtown

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NICOLE HINTON