Nicole Hobson
Bradenton,Florida
Summary
Dynamic professional with extensive experience at Dunkin Donuts & Baskin Robbins, excelling in customer service and operational efficiency. Proven track record in enhancing cleanliness and hygiene standards, utilizing effective cleaning techniques. Recognized for problem-solving abilities and attention to detail, fostering a positive environment and ensuring compliance with safety regulations.
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Dunkin Donuts & Baskin Robbins
2015 - 11.2018
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, coordinating replenishment to minimize stockouts.
- Implemented process improvements, enhancing service speed and accuracy.
- Conducted quality checks on food and beverage items for compliance with safety standards.
- Collaborated with management to develop promotional strategies driving store engagement.
- Resolved customer inquiries and complaints, fostering a positive store environment.
- Analyzed sales data to identify trends, informing staffing and inventory decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Cleaner
Sheris Cleaning
02.2010 - 03.2023
- Performed routine cleaning tasks to maintain cleanliness and hygiene standards in assigned areas.
- Utilized industrial-grade cleaning equipment to ensure efficient and effective surface sanitation.
- Followed safety protocols and guidelines to prevent accidents and ensure a secure work environment.
- Assisted team members by training new hires on proper cleaning techniques and procedures.
- Conducted thorough inspections of cleaned areas to ensure adherence to quality standards.
- Responded promptly to special cleaning requests, adapting quickly to changing priorities and requirements.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
Cleaner
Sonshine Cleaning
11.2009 - 07.2010
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with management to implement improved cleaning processes for enhanced efficiency.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Education
High School Diploma - General Studies
Plainville High School
Plainville, CT06.2005
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Reliability and punctuality
- Problem-solving
- Restroom sanitation
- Attention to detail
Timeline
Cleaner
Sheris Cleaning
02.2010 - 03.2023
Cleaner
Sonshine Cleaning
11.2009 - 07.2010
Assistant Manager
Dunkin Donuts & Baskin Robbins
2015 - 11.2018
High School Diploma - General Studies
Plainville High School