Nicole Hodges
Rocky Mount,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic and works well under pressure while managing multiple tasks. Adept at working effectively unsupervised and exceptional customer service skills.
Overview
8
8
years of professional experience
Work History
Senior Damage Prevention Specialist/ Mentor
Virginia 811 / Utility Protection Services of VA
04.2021 - Current
- Conducted calls with information to identify and report on underground utilities in a timely manner.
- Provided technical support to clients regarding damage prevention initiatives.
- Monitored and reported violations of safety regulations related to excavation projects.
- Collaborated with contractors, engineers, and other stakeholders on the implementation of best practices in damage prevention.
- Investigated customer complaints related to utility damages resulting from excavation activities.
- Participated in conferences, seminars, workshops, and other events relating to damage prevention initiatives and developing job skills.
- Maintained quality through training and coaching during daily activities.
Customer Care Representative and Receptionist
Franklin County Animal Hospital
08.2018 - 04.2021
- Answered incoming calls, scheduled appointments, and provided medication information to clients.
- Processed payments from clients including cash, credit cards, and checks.
- Followed up with clients after their visits to ensure satisfaction with services provided, and medications were dispensed as prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic, answering incoming calls, scheduled appointments, and ensuring clients are assisted in a timely manner
- Trained new staff on office procedures, medication uses, interacting with animals and customers properly, and medical terminology.
Medical Office Assistant
Carilion Clinic
06.2017 - 08.2018
- Scheduled patient appointments, answered incoming calls, and collected payments for services.
- Verified insurance coverage for each patient visit and managed medical records using an electronic system entering data, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Assisted with scheduling follow-up appointments for patients after discharge from appointments.
Education
Some College (No Degree) - Wildlife Conservation
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Franklin County High School
Rocky Mount, VA05.2016
Skills
- Effective Communication
- Call Center Operations
- Problem-Solving Abilities
- Typing Proficiency at 60 Words-Per-Minute
- Customer Service
- Appointment Scheduling
Timeline
Senior Damage Prevention Specialist/ Mentor
Virginia 811 / Utility Protection Services of VA
04.2021 - Current
Customer Care Representative and Receptionist
Franklin County Animal Hospital
08.2018 - 04.2021
Medical Office Assistant
Carilion Clinic
06.2017 - 08.2018
Some College (No Degree) - Wildlife Conservation
Virginia Western Community College
High School Diploma -
Franklin County High School
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