Nicole HOENIG
Athens,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Optometric Technician
Athens Eye Care Center
Athens, AL
08.2013 - Current
- Answered phone calls from customers inquiring about services offered by the practice.
- Maintained a clean work environment by sterilizing instruments after each use.
- Checked patient records for accuracy and updated them when necessary.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Scheduled appointments for patients according to their needs and preferences.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Ensured that all medical equipment was functioning properly before use.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Communicated with patients to obtain and document medical histories.
- Prepared invoices for services rendered and collected payments from patients.
- Contacted insurance companies to verify coverage information prior to treatment.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Instructed patients on how to properly use contact lenses or eyeglasses.
Optometric Technician
Marx Optical
Decatur, AL
03.2011 - 08.2013
- Checked patient records for accuracy and updated them when necessary.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Communicated with patients to obtain and document medical histories.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Conducted vision screenings using automated refraction technology.
- Helped fit contact lenses on customers per doctor's instructions.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Maintained a clean work environment by sterilizing instruments after each use.
- Scheduled appointments for patients according to their needs and preferences.
Front Office/Insurance Verification Specialist
Jill K. Meyer
Cullman, AL
04.1996 - 03.2011
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Ordered and maintained supply inventory for medical office.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Education
Optometric Technician - Optometric Technician
William T. McFatter Technical College
Davie04-1994
High School Diploma -
Hollywood Christian
Hollywood06-1992
Skills
- Excellent communicational skills
- Ability to multitask
- Organizational skills
- Cross training employees
- Inventory ordering
- Customer Service
Timeline
Optometric Technician
Athens Eye Care Center
08.2013 - Current
Optometric Technician
Marx Optical
03.2011 - 08.2013
Front Office/Insurance Verification Specialist
Jill K. Meyer
04.1996 - 03.2011
Optometric Technician - Optometric Technician
William T. McFatter Technical College
High School Diploma -
Hollywood Christian
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