Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Training
Certification
Interests
Timeline
Generic

Nicole Hoffman

Project Management
Canon City,CO

Summary

Savvy Special Projects Manager knowledgeable of city politics and local community. Successfully incorporates critical thinking regarding technical issues and technical procedures. Highly organized and motivated individual.

Professional with substantial experience in healthcare, managing special projects, prepared to drive impactful initiatives. Skilled in strategic planning, resource allocation, and project execution. Strong focus on team collaboration, adaptability, and achieving measurable results. Known for problem-solving abilities, effective communication, and leadership qualities.

Overview

22
22
years of professional experience
2007
2007
years of post-secondary education
6
6
Certifications

Work History

Special Projects Manager/Chief of Staff – Global Strategy and Risk Management

United Healthcare
01.2021 - Current
  • Planned and managed the annual UHC Global Innovation Challenge that brings our BPO Partners together in a friendly competition that helps develop new technologies and innovative ideas, networking with our lines of business and senior leaders; with a budget of &65k annually
  • Lead the UHCCF GSRM Fishing event annually and raised over $400k in 2023 with a goal of $125k
  • Reports to the Vice President of GSRM and provided executive level of support for his role and the GSRM team
  • Managing contract deliverables, overall software development life cycle (SDLC) process, project quality, project schedule, and project staff of up to 125
  • Managing SDLCs that include agile, waterfall, and hybrid waterfall agile
  • Working directly with external stakeholders to manage the contract, client expectations, and provide reporting
  • Showing accountability for the performance of the project, identification of risks, issues, and their resolution
  • Managing team leads for each area of the project (larger project teams)
  • Managing individuals, updating the project schedule, creating the project reports, identifying the risks/issues, and ensuring quality of the SDLC (smaller project teams)
  • Work with various client, operations, and business partners to understand business and technical requirements and provide the appropriate level and balance of expertise and documentation to support the technical and operational delivery
  • Accountable for monitoring and reporting of all relevant activities from issue identification, documentation, development, testing and operational readiness
  • Able to manage communications, change management process and escalations
  • Lead and influence others in the process to resolve highly complex or unusual business challenges that affect major functions or disciplines
  • Support solutions and programs that impact markets, practices and providers as our customers and consumers
  • Collects operational data, performs analysis, and evaluates downstream business systems, process, and/or organizational impacts
  • Participating in and/or conducts stakeholder interviews, documenting and synthesizing findings
  • Analyzes business needs, documents requirements and translates needs into functional, non-functional and/or technical specifications to inform program recommendations
  • Assists in the development of project cost and benefit estimates to establish project value including the development of alternative approaches
  • Preparing project materials and reports

Product Owner/Business Analyst – OmniChannel Telephony Migrations

United Healthcare
01.2019 - 01.2021
  • Work with various client, operations, and business partners to understand business and technical requirements and provide the appropriate level and balance of expertise and documentation to support the technical and operational delivery
  • Participate in the acceptance activities of the solutions and provide support to users
  • Work with technical and operations teams to insure business solution is supported for end users
  • Provides support to internal and external resources of the integrated delivery team
  • Accountable for monitoring and reporting of all relevant activities from issue identification, documentation, development, testing and operational readiness
  • Work most often impacts a large business unit, and/or multiple United Healthgroup markets
  • Works within a team to support and execute strategies meeting functional/operational objectives
  • Able to manage communications, change management process and escalations
  • Lead and influence others in the process to resolve highly complex or unusual business challenges that affect major functions or disciplines
  • Support solutions and programs that impact markets, practices and providers as our customers and consumers
  • Collects operational data, performs analysis, and evaluates downstream business systems, process, and/or organizational impacts
  • Participating in and/or conducts stakeholder interviews, documenting and synthesizing findings
  • Analyzes business needs, documents requirements and translates needs into functional, non-functional and/or technical specifications to inform program recommendations
  • Assists in the development of project cost and benefit estimates to establish project value including the development of alternative approaches
  • Preparing project materials and reports
  • Presenting final deliverables to stakeholder and sponsors
  • Assisting in the design and implementation of approved solutions
  • Provides cross domain perspectives on process, operations in support of internal stakeholders

Senior Business Analyst – Application Administration PhyCon

United Healthcare
01.2015 - 01.2021
  • Support Operational and Provider partners with operational insights into performance as dedicated, aligned reporting & analysis partner
  • Solution, develop, consult, and support operational and product’s analysis needs
  • Help establish strong relationships and a deep understanding of ops teams, their needs, and the clients they serve in regular touch points and meetings
  • Build comprehensive operational Tableau tools to measure client, program, process, and staff performance
  • Support environment of collaboration with others, remaining flexible to changing business needs, and is accountable to others with action items and deliverables
  • Learn operational documentation and available data for reporting and ad-hoc needs
  • Demonstrated effective and consistent technical support, deep testing and research abilities, problem tracking from inception to end
  • User Acceptance Testing process and procedures, writing and developing scripts, testing in all environments
  • Evaluation of development processes, testing, defect reporting and tracking and monthly releases
  • Agile knowledge and experience
  • Demonstrated ability to work across a matrix organization to identify non-standard solutions to complex problems and business needs, including but not limited to, gathering business requirements and/or documenting user stories
  • Work with business partners to create business metrics and system performance indicators
  • Host business reviews with partners and facilitate action planning, support business review content through data aggregate, reporting, and presentation as needed
  • Create reporting or give insights on operational processes to highlight opportunities to business partners for more accurate documentation and reporting
  • Help identify, discuss, and establish proactive improvement plans for performance gaps and facilitates conversations on opportunities with performance and drive action

Delegated Roster Management Team Manager

United Healthcare
01.2012 - 01.2015
  • Performs research and presents outlines and post-mortems to management and customers
  • Perform as liaison between Providers, Network Management, and staff
  • Identifies and evaluates new automation opportunities for management and PDO division
  • Significant knowledge of data collection
  • Implements use of technology solutions to help streamline the loading process
  • Works with BSL team to assist with software explanations and demonstrations
  • Responsible for supervising team in Provider Data Operations (PDO) which updates Delegated Provider Data
  • Monitor, maintain, and verify inventory production levels
  • Works within a 5 business day turnaround time and ensures correct and timely return of Provider Data Submissions
  • Developed and restructured inventory control methods to enhance program and workflow efficiency
  • Works closely with business analysts, customers, team members, and all levels of management to understand business requirements to drive the design and quality of inventory solutions
  • Conducts weekly team and monthly individual meetings with team of up to 100 people
  • Conducts mid-year and annual employee evaluations
  • Interviews, hires and termination of employees within applicable company’s policies and procedures

Automated Solutions Team Manager

United Healthcare
01.2011 - 01.2012
  • Worked with departments to find automated solutions for internal database and platform structures
  • Applied knowledge of databases and systems to achieve solutions to complex issues
  • Acted as technical resource and liaison between division teams and intercompany departments
  • Worked as individual to proactively identify solutions to non-standard requests and moderately complex issues
  • Worked as a team lead to solve complex issues and find temporary and permanent solutions for company-wide benefit
  • Coordinated the work of team and restructured work methods for more streamlined working environment
  • Used extensive management experience within the team dynamic to plan, prioritize, organize, and complete work to meet established objectives
  • Worked independently and acted as a resource in and out of department
  • Managed daily operations of multiple levels of staff across multiple business functions
  • Was responsible for day to day management including employee development, budgeting, project management, and client management
  • Reviewed the work of others as a main job duty
  • Managed a team that worked at a rate of 18 FTEs/1 AST
  • Provided clear and concise communication; i.e
  • Explanations and information to others on many different issues
  • Worked closely with business analysts, customers, team members, and all levels of management to understand business requirements to drive the design and quality of technical solutions
  • Involved in development and testing of on-line self-help product including the full systems lifecycle and review, analysis, testing, documenting, implementing, and maintaining of internal websites

IT Department Manager

Care West Insurance Company
01.2003 - 01.2009
  • Easily establish rapport with people of all ages, cultures, and beliefs
  • Designed, developed and implemented new IT infrastructure for relocation of Corporate Office
  • Developed effective internal controls and always operated within budget
  • Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations
  • Developed solutions as part of quality management team
  • Effective in stressful situations
  • Designed custom spreadsheet programs for internal use as well as for clients
  • Daily interfacing with engineers on various projects
  • Demonstrated ability to apply sound knowledge to diverse applications
  • Demonstrated effective and consistent technical support
  • Assisted in establishing a successful structure for a growing company
  • Designed and created information systems
  • Converted manual systems to computerized systems
  • Ability to assess organizational needs and implement administrative procedures
  • Business generalist with record of achievement in applying marketing, administrative and human resource skills to effectively manage projects and ongoing operations
  • Compiled reports and records
  • Designed, developed and implemented new state of the art IT infrastructure for relocation of Corporate Office
  • Developed ideas for remote location connectivity
  • Conceptualized and implemented innovative guidelines and procedures to maintain a high level of compliance for HIPAA, SOX, and Department of Insurance standards
  • Worked with UNET system

Education

B.S. - Business Management

University of Phoenix
Roseville, CA

Skills

Innovation and creativity

Administrative leadership

Project scheduling

Data collection

Interpersonal communications

Quality control

Project management

Risk assessment

Event coordination

Meeting facilitation

Regulatory compliance

Teamwork and collaboration

Accomplishments

  • Nominee – Service Heroes, 2015, 2016, 2018, 2020, 2023
  • United Healthcare Integrity Award, 2017
  • Technical Achievement Fiserv Insurance Solutions, 2008

Affiliations

  • Notary Public, California, 01/01/09, 12/31/13
  • PMP Certification Training
  • Agile Project Owner Certification
  • Diversity, Equity and Inclusion Board of Directors
  • United Healthcare Emerging Leadership Program Board of Directors

Training

  • Master Instructor, Microsoft Corporation, Anywhere, 01/01/05, 12/31/17
  • Software Specialist Certifications, Microsoft Word, Excel, Access, Outlook, SharePoint, Publisher, Project, Power Point
  • Cisco VoIP Certification
  • Agile Methodology; Central Review Council, Change Agent, Relationship Builder

Certification

Google Project Management, Professional Certificate – Coursera and Google.

Interests

Gardening

Crochet

Dog & Parrot

Movies

Timeline

Special Projects Manager/Chief of Staff – Global Strategy and Risk Management

United Healthcare
01.2021 - Current

Product Owner/Business Analyst – OmniChannel Telephony Migrations

United Healthcare
01.2019 - 01.2021

Senior Business Analyst – Application Administration PhyCon

United Healthcare
01.2015 - 01.2021

Delegated Roster Management Team Manager

United Healthcare
01.2012 - 01.2015

Automated Solutions Team Manager

United Healthcare
01.2011 - 01.2012

IT Department Manager

Care West Insurance Company
01.2003 - 01.2009

B.S. - Business Management

University of Phoenix

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