NICOLE HOGGATT
LANCASTER,CA
Summary
Customer Service Professional with strong focus on achieving results and dedicated with over 10 years of Customer Service experience. Effective communication skills, Skilled in resolving Customer issues, Positive relationships with clients and colleagues while thriving in fast-paced environments. Known for reliability, excellent interpersonal skills, adaptability, creativity. Prepared to make significant impact in customer service operations, towards organization goals and customer satisfaction.
Overview
15
15
years of professional experience
Work History
BEHAVIOR INTERVENTIONIST
360 BEHAVIORAL HEALTH & RESPITE CARE
Palmdale, CA
12.2022 - 11.2024
- Provided compassionate care and assistance to children diagnosed with autism and other developmental disabilities, focusing on improving communication, social skills, and independence
- Established trust and rapport with clients and their families, ensuring a supportive and professional environment
- Documented therapy sessions and client progress, utilizing critical thinking and data analysis to enhance outcomes
- Certified in Non-Violent Crisis Prevention and Intervention (NCPI) for Level 1 & 2 Behavior, as well as CPR & First Aid.
CUSTOMER SERVICE SALES REPRESENTATIVE
T-MOBILE
12.2020 - 11.2022
- Educated customers on the latest cell phone technology and data plans, guiding them to make informed purchasing decisions tailored to their needs
- Provided comprehensive training to new team members, contributing to a knowledgeable and cohesive staff
- Maintained cleanliness and organization in the store environment, ensuring a positive customer experience.
CAR SALES CONSULTANT
HONDA LANCASTER DEALERSHIP
11.2018 - 09.2020
- Welcomed customers to the showroom and sales lot, demonstrating a strong understanding of vehicle features and inventory to deliver exceptional service
- Built trust with customers by understanding their needs and preferences, facilitating successful sales transactions
- Collaborated with sales and finance teams to finalize deals and ensure customer satisfaction.
- Negotiated purchase prices and explained sales, warranty and completing purchase contracts.
- Closed sales by overcoming objections, showcasing vehicles, discuss customer's preferences and negotiating prices
HAIR BRAIDER AND STYLIST
MIXON HAIR STUDIO
Carson, CA
01.2010 - 01.2018
- Provided professional hair services including cutting, coloring, braiding, and extensions, while adhering to industry sanitation standards
- Established rapport with clients, listening attentively to their preferences to deliver personalized services
- Educated clients on hair care products and maintenance techniques to promote healthy hair.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
Education
Associate of Arts in LAS: Social and Behavioral Science -
ANTELOPE VALLEY COLLEGE
Lancaster, CA08-2025
Associate of Arts - Cosmetology
Marinello Schools of Beauty Cosmetology
Los Angeles, CA07.2013
High School Diploma -
Cypress Creek High School
Orlando, FL05.2012
Skills
- Relationship and Team Building
- Time Management
- Staff Collaboration
- Customer Service Phone Representative
- Strong Communication Skills
- Problem-solving skills
- Progress Tracking
- Documentation
- Conflict resolution techniques
- Teamwork and Collaboration
- Cash Handling
- Conflict resolution
- Payment processing
- Shopping orders
- Package handling, GPS technology
- Valid Driver's license and Full coverage Insurance
- Deliver orders , Deliver Food, and Deliver Medical Supplies through Courier contacted organizations
Timeline
BEHAVIOR INTERVENTIONIST
360 BEHAVIORAL HEALTH & RESPITE CARE
12.2022 - 11.2024
CUSTOMER SERVICE SALES REPRESENTATIVE
T-MOBILE
12.2020 - 11.2022
CAR SALES CONSULTANT
HONDA LANCASTER DEALERSHIP
11.2018 - 09.2020
HAIR BRAIDER AND STYLIST
MIXON HAIR STUDIO
01.2010 - 01.2018
Associate of Arts in LAS: Social and Behavioral Science -
ANTELOPE VALLEY COLLEGE
Associate of Arts - Cosmetology
Marinello Schools of Beauty Cosmetology
High School Diploma -
Cypress Creek High School
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