Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Hogsed

Talking Rock,GA

Summary

Highly personable customer service professional with over 15 years of experience in sales, information requests, telethons, trouble shooting, and general customer service. Capable of working with others as well as alone.

Overview

27
27
years of professional experience

Work History

INSIDE SALES SPECIALIST

ARROW EXTERMINATORS
11.2021 - Current
  • Posted termite letters from previous day and added them to state report
  • Made outgoing calls to follow up on daily leads
  • Answered incoming calls and assisted customers with scheduling, billing and customer service needs
  • Prepared schedules for the following day
  • Acted as back up office manager when needed, including posting termite work and completing deposit
  • Assisted in training new employees
  • Won two budget buster within my first year.

ACCOUNT COLLECTIONS COORDINATOR

ARROW EXTERMINATORS
02.2019 - 11.2021
  • Posted pest control, renewal and termite work from the previous day
  • Made outgoing calls to collect payments on accounts
  • Researched and posted checks and completed the daily deposit
  • Answered incoming calls and assisted the customers with scheduling, billing and customer service needs
  • Prepared schedules for the following day
  • Assisted in training new employees.

CUSTOMER SERVICE REPRESENTATIVE

ALORICA/WEST AT HOME
09.2008 - 10.2018
  • Answered incoming phone calls and providing customer service
  • Gathering customer information, generating sales along with upselling, trouble shooting, answering customer questions and concerns, and taking payments over the phone.

Customer service

BARISTA, STARBUCKS COFFEE COMPANY
01.1997 - 01.2001
  • Taking customer orders, filling customers orders and taking payments.

Education

ASSOCIATES DEGREE - General Studies

MIRA COSTA COLLEGE
Oceanside
05.2003

Skills

  • Highly Personable
  • Proficient in
  • Word and Excel
  • Fast Learner
  • Accounts receivable
  • Sales
  • Data Entry
  • Customer Service

Timeline

INSIDE SALES SPECIALIST

ARROW EXTERMINATORS
11.2021 - Current

ACCOUNT COLLECTIONS COORDINATOR

ARROW EXTERMINATORS
02.2019 - 11.2021

CUSTOMER SERVICE REPRESENTATIVE

ALORICA/WEST AT HOME
09.2008 - 10.2018

Customer service

BARISTA, STARBUCKS COFFEE COMPANY
01.1997 - 01.2001

ASSOCIATES DEGREE - General Studies

MIRA COSTA COLLEGE

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