Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Nicole Holbert

Nicole Holbert

Zanesville,OH

Summary

Dynamic bartender and server with extensive experience, recognized for enhancing customer satisfaction through exceptional service and effective multitasking. A reliable team player skilled in problem-solving and health code compliance, I consistently foster positive guest experiences while managing high-volume demands efficiently.

Overview

8
8
years of professional experience

Work History

Bartender

Jimmy Lucas Bar and Deli
03.2021 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Server

Lemongrass Asian Bistro
01.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender/server

Olive Garden
08.2016 - 01.2018
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Education

Zanesville Highschool
Zanesville, OH
2003

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Service-oriented mindset
  • Health codes compliance
  • Anticipating guest needs
  • Clear and effective communication
  • Engaging personality
  • Patience and tolerance

Timeline

Bartender

Jimmy Lucas Bar and Deli
03.2021 - 02.2024

Server

Lemongrass Asian Bistro
01.2018 - 03.2020

Bartender/server

Olive Garden
08.2016 - 01.2018

Zanesville Highschool

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Nicole Holbert