Summary

Overview

Work History

Education

Skills

Timeline

Nicole Holguin

Queens,NY

Summary

Highly passionate and self-motivated individual dedicated to seeking and maintaining a full-time position that offers professional challenges utilizing creative expression, interpersonal skills, excellent time management and problem-solving skills. Committed to developing and producing high-quality artwork.

Overview

years of professional experience

Work History

Full-Time Manager

Cafe Grumpy

06.2021 - 08.2024

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Managed inventory control, cash control, quality control, and cleanliness as well as store opening and closing procedures.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Bartender and Server

Talea Beer Co.

03.2021 - 06.2021

Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Barista and Shift-Lead

Partners Coffee

02.2019 - 04.2021

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Full-time Barista

City of Saints Coffee Roasters

07.2018 - 12.2018

Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained a clean and organized workspace for optimal productivity and safety.
Controlled line and crowd with quick, efficient service.

Full-time Manager

Little Choc Apothecary

01.2015 - 04.2018

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Performed bi-annual performance reviews to promote continuous growth of employees and acknowledgement of positive work ethic.

Part-time Sales Associate

Urban Outfitters

05.2014 - 06.2015

Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
Maintained strict adherence to visual merchandising guidelines, ensuring brand consistency throughout the retail environment.