Nicole Holley

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Obtained client medical history, medication information, symptoms and allergies.
• Tested and recorded blood glucose levels.
• Collected and documented patient medical information such as blood pressure and weight.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Obtained client medical history, medication information, symptoms and allergies
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
• Delivered and served meals and provided other dining needs.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Escorted residents to community activities and games and encouraged participation.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted over 120 elderly, convalescents and disabled residents with daily living activities in residential care facilities

• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Administered prescribed medications under direction of physician.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Developed rapport to create safe and trusting environment for care.
• Followed nutritional plans to prepare optimal meals.
• Transported clients for medical and personal outings.

• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Entertained, conversed and read aloud to keep patients mentally alert
• Built strong relationships with clients to deliver emotional support and companionship

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Maintained best-in-class standards for individualized care in 30-bed unit by continuously checking in with patients and families and quickly providing care
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Cared for residents in assisted living facility and delivered high-quality support to meet needs
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs

I worked closely with characters at Epcot and Magic Kingdom. Mickey Mouse would perform in parades, shows, meetings and weddings.