Nicole Holt
Astoria,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Special Education Para Educator
Amergis Healthcare
11.2024 - Current
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
- Collaborated with teachers to develop engaging lesson plans that enhance student participation and comprehension.
- Implemented individualized education plans (IEPs) under the guidance of special education teachers.
- Assisted in the implementation of behavior management techniques.
- Utilized assistive technology devices and tools to enhance student engagement.
- Monitored student progress through data collection and observation, providing feedback.
- Promoted independence skills among students by teaching self-help tasks such as personal hygiene routines.
- Assisted with physical accommodations for students with mobility challenges, including wheelchair transfers or positioning aids.
- Supported communication needs of non-verbal or limited verbal ability students through alternative communication systems.
- Collaborated with related service providers (speech therapists, occupational therapists).
- Ensured by implementing appropriate behavior intervention plans
- Maintained accurate records of student progress, behavior incidents, or other relevant data as per the IEP
CNA Home Healthcare
Caring For the Coast
09.2024 - 02.2025
- Provided compassionate patient care, promoting comfort and dignity in daily activities.
- Assisted with daily living tasks, ensuring safety and well-being of patients.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Advocated for patients' needs, fostering trust and effective communication with families.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
In Home Caregiver
Caring For The Coast
06.2024 - 12.2024
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved one
- Closely monitored fluid intake/output and reported any abnormalities to healthcare professional.
Guest Service Manager
Sambica Bible Camp and Conference Center
05.2022 - 03.2024
- Managed guest relations, ensuring exceptional service and satisfaction standards were consistently met.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Implemented operational improvements that enhanced efficiency in service delivery and guest interaction processes.
- Collaborated with other departments to streamline communication and enhance overall guest service operations.
- Analyzed guest feedback to identify areas for improvement and initiated corrective action plans accordingly.
- Developed training materials to standardize service protocols across the team, fostering consistency in guest experiences.
Guest Services Manager
SAMBICA BIBLE CAMP
05.2022 - 02.2023
- Guest Services manager
- Host
- Coordinator of a hospitality team
- Kitchen / baking assistant
Guest Services Manager
Camp Ghormley Summer Camp and Conference Center
10.2019 - 05.2022
- Store manager
- Hospitality Assistant
- Guest Services
- Host
- Led guest service operations, ensuring exceptional experiences and satisfaction among campers and visitors.
- Developed training programs for staff to enhance customer service skills and operational efficiency.
- Coordinated logistics for camp events, optimizing scheduling and resource allocation for maximum engagement.
- Implemented feedback mechanisms to address guest concerns, improving service quality and retention rates.
Assembley Mechanic
Boeing
03.1994 - 10.2015
- Assembled components according to specifications and quality standards.
- Operated various hand tools and machinery for efficient production processes.
- Conducted quality checks to ensure adherence to safety and operational guidelines.
- Collaborated with team members to streamline assembly workflows and improve efficiency.
Medical Assistant
A I duPont Hospital For Children
06.2003 - 11.2006
- I worked in multiple clinics, as a rotating Medical Assistant in the areas of Phlebotomy, Pediatrics, children with disabilities, Including, spinabifida, achondroplasia, cerebral palsy, dwarfism.
- My greatest accomplishment was being able to connect with the family and patients on a personal level, Making them feel comfortable and attended to, on a case by case basis.
Education
Associate - Medical Assisting
Bryman Institute
SeaTac, WAUltimate Medical Accademy
Skills
- Customer service
- Laboratory experience
- Developmental Disabilities Experience
- Conflict management
- Hospitality
- Communication skills
- Cash register
- Administrative Experience
- Front desk
- Analysis Skills
- Guest services
- QA/QC (3 years)
- Supervising experience
- Typing
- Experience with children
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified Medical Assistant April 2001 to Present
- AED Certification
- CPR Certification May 2022 to May 2024
Timeline
Special Education Para Educator
Amergis Healthcare
11.2024 - Current
CNA Home Healthcare
Caring For the Coast
09.2024 - 02.2025
In Home Caregiver
Caring For The Coast
06.2024 - 12.2024
Guest Service Manager
Sambica Bible Camp and Conference Center
05.2022 - 03.2024
Guest Services Manager
SAMBICA BIBLE CAMP
05.2022 - 02.2023
Guest Services Manager
Camp Ghormley Summer Camp and Conference Center
10.2019 - 05.2022
Medical Assistant
A I duPont Hospital For Children
06.2003 - 11.2006
Assembley Mechanic
Boeing
03.1994 - 10.2015
Associate - Medical Assisting
Bryman Institute
Ultimate Medical Accademy