Nicole Holton
Freeport,MI
Summary
Collaborative director with expertise in guiding, supporting, and encouraging staff and volunteers. Proficient in maintaining seamless operations and efficiently managing staff and volunteers. Recognized for honesty, a positive attitude, and exceptional written and verbal communication abilities.
Overview
11
11
years of professional experience
Work History
Sire Director and Kitchen Manager
Michigan Area UMC- Wesley Woods Camp and Retreat
02.2020 - Current
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices based on American Camping Association, local and state requirements for residential camps.
- Developed work schedules for team members to maximize shift coverage.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Parks and Recreation Maintenance Worker
Ada Township
04.2016 - 01.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment year round.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Assisted with facilitation of community and school programs; including flora and fauna information.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Supervised summer employees and oversaw weekend volunteers to complete tasks at one of the 5 parks and 19 miles of trails.
Front End Associate and Merchandise Stocker
Costco Wholesale
11.2015 - 04.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with customers and created positive impression of business.
- Replaced merchandise stock throughout end-cap displays and product
- Packed customers shopping carts efficiently and effectively.
- Greeted customers entering and verified purchases from the customers receipts and all products leaving.
Explorer Guide and State Worker
State of Michigan- Ionia State Recreation Area
04.2013 - 09.2016
- Coordinated special programs throughout the camping season to foster campers and the communities engagement and involvement.
- Teamed on delivery of informative educational programs on area history, geological environment, and wildlife, promoting a greater appreciation for nature and environmental stewardship.
- Completed daily maintenance of paths, wooded areas, roads and campground facilities
- Provided exceptional customer service to citizens, addressing their concerns and resolving issues promptly.
- Coordinated events and outreach efforts to promote state services, fostering stronger connections with the community.
- Provided information about local attractions and activities, enhancing guests'' overall vacation experience.
- Staffed entrance booth and campground office; and greeted visitors arriving to the state park.
- Collaborated with park rangers to enforce campground rules, promoting a safe and enjoyable environment.
- Trained junior explorers in essential skills such as map reading, route planning, and survival techniques, enhancing their capabilities in the field.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Outdoor Education Instructor
YMCA of Greater Grand Rapids Camp Manitou-Lin
09.2013 - 04.2015
- Strengthened leadership abilities among students through mentoring and role modeling of effective communication strategies.
- Nurtured an inclusive learning environment that celebrated diversity, promoted equity, and fostered a sense of belonging among participants.
- Collaborated effectively with fellow instructors to enhance program offerings and improve overall participant experience.
- Contributed to the growth and success of the organization by participating in staff training sessions, offering feedback on program policies, and continually striving for professional development as an outdoor education instructor.
- Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, ziplinging, and archery.
- Implemented risk management protocols consistently to minimize accidents or incidents while maximizing opportunities for experiential learning during high-adventure activities.
- Developed strong team dynamics among students through group challenges and team-building exercises.
- Promoted environmental awareness with engaging lessons on local flora, fauna, and conservation practices.
- Assisted in preparing recreational materials and supplies for each activity.
Education
Associate of Science - Natural Resource Technology
Lake Superior State University
Sault Ste. Marie, MI04.2012
Bachelor of Science - Parks And Recreation
Lake Superior State University
Sault Ste. Marie, MI12.2011
Bachelor of Arts - Communications
Lake Superior State University
Sault Ste. Marie, MI04.2006
Skills
- Knowledge in computerized accounting, word processing techniques, and desktop publishing
- Leadership Qualities
- Multitasking proficiency
- Decision-making capabilities
- Workplace safety awareness
- Budgeting and finance
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Reliability
- Active Listening
- Adaptability
Timeline
Sire Director and Kitchen Manager
Michigan Area UMC- Wesley Woods Camp and Retreat
02.2020 - Current
Parks and Recreation Maintenance Worker
Ada Township
04.2016 - 01.2020
Front End Associate and Merchandise Stocker
Costco Wholesale
11.2015 - 04.2016
Outdoor Education Instructor
YMCA of Greater Grand Rapids Camp Manitou-Lin
09.2013 - 04.2015
Explorer Guide and State Worker
State of Michigan- Ionia State Recreation Area
04.2013 - 09.2016
Associate of Science - Natural Resource Technology
Lake Superior State University
Bachelor of Science - Parks And Recreation
Lake Superior State University
Bachelor of Arts - Communications
Lake Superior State University
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